Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Work Schedule
Standard Hours
Benefits
competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Paid holidays
Parental leave
paid Volunteer Time Off
growth opportunities
Job Description
The Jeffcoat Firm is a reputable legal practice dedicated to serving everyday people facing crisis situations throughout South Carolina. Under the leadership of CEO Michael Jeffcoat, the firm has built a strong reputation for delivering exceptional legal services characterized by integrity, compassion, and excellence. The organization fosters a culture of ambition, resilience, and self-motivation, where team members are encouraged to provide outstanding client care while supporting each other in a collaborative and positive work environment. With a client-centered approach that prioritizes personalized service, The Jeffcoat Firm has become a trusted name in the legal field, making a meaningful difference in... Show More
Job Requirements
- High school diploma or GED
- Minimum of 1 year of administrative and customer service experience
- Bilingual proficiency in English and Spanish or other relevant languages
- Ability to maintain confidentiality
- Proficiency with Zoom soft phone systems and Microsoft Office Suite
- Availability to work in-office Monday through Friday from 8:30 AM to 5:30 PM
- Location in Columbia, SC
- Ability to handle sensitive information with integrity
Job Qualifications
- High school diploma or GED required
- Bilingual proficiency in English and Spanish or other relevant languages
- Minimum of 1 year of administrative and customer service experience
- Excellent verbal and written communication skills in both languages
- Strong organizational skills and attention to detail
- Exceptional time management and prioritization abilities
- Ability to maintain confidentiality and handle sensitive information with integrity
- Proficiency with office technology including Zoom, Microsoft Office Suite, and office management software
- Adaptability to evolving technology and processes
- Empathy, patience, and a professional demeanor when interacting with clients and colleagues
Job Duties
- Answer and direct incoming calls promptly, professionally, and accurately using Zoom soft phone systems
- Greet clients and visitors warmly ensuring a positive experience
- Assist with client intake processes by following scripts and explaining the firm’s services
- Differentiate and manage calls from third parties such as insurance adjusters, vendors, and solicitors
- Manage scheduling of conference rooms and coordinate appointments for attorneys and staff
- Handle administrative duties including sorting and distributing mail, deliveries, filing, and supporting team members
- Track and maintain office supplies inventory, placing orders as needed
- Monitor and report on client engagement and firm goals
- Maintain strict confidentiality of client information and firm operations
- Support special projects and perform additional administrative duties as assigned
- Promote a welcoming and professional environment for clients and staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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