Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Advancement opportunities
Health plans
Dental plans
Vision Insurance
Paid vacation
Paid sick leave
critical illness coverage
Hospital Indemnity coverage
Voluntary Life and AD&D Insurance
401K Savings Plan
Employee assistance program
Prepaid legal coverage
Identity Theft Protection
Pet discount coverage
Pet insurance plan
Job Description
The hiring establishment is an airline passenger service operation, positioned to deliver exceptional customer service and operational oversight at the airport's passenger service areas. This company specializes in providing frontline services including ticketing, gate check-in, baggage handling, and customer assistance, playing a crucial role in the seamless travel experience of passengers. Known for its commitment to excellence and efficiency, the airline passenger service team is dedicated to ensuring smooth daily operations and maintaining a welcoming environment for travelers.
The position available is for a Bilingual Passenger Service Supervisor, a vital leadership role within the organization. This full-time employment opportunity involve... Show More
The position available is for a Bilingual Passenger Service Supervisor, a vital leadership role within the organization. This full-time employment opportunity involve... Show More
Job Requirements
- Maintain a valid driver’s license
- Must be available and flexible to work variable shifts including weekends and holidays
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas
- Must be able to speak, read and write in English proficiently
- Must be able to pass all pre-employment testing to include a drug test and a physical
- Ability to supervise up to 10-15 passenger service representatives
- One year college certificate or technical school, six months related experience or equivalent combination of education and experience
- Must be bilingual in English and Spanish
- Must have strong verbal and written communication skills
- Knowledgeable of computer software programs
Job Qualifications
- One year college certificate or technical school
- Six months related experience or equivalent combination of education and experience
- Must be bilingual in English and Spanish
- Strong verbal and written communication skills
- Knowledgeable of computer software programs
- Ability to supervise up to 10-15 passenger service representatives
- Must have strong customer service orientation
Job Duties
- Assigns employees to work specific jobs at front counter or airline account
- Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations
- Trains employees on specifics or assigns employees to work with an experienced representative
- Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems
- Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service
- Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs
- Promptly handles all customer service complaints with a focus on positive resolution
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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