Bilingual Passenger Service Agents - Spanish Speaking
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Company-matched 401(k) program
Employee assistance program
voluntary life insurance
Travel Discounts
free uniforms
Free on-the-job training
Job Description
Alliance Ground International (AGI) stands as one of the largest independently owned ground handling companies in North America. With its operations spanning over 61 airports across the United States and Canada, AGI serves more than 100 airlines, supporting an immense volume of air travel with over 12,000 dedicated team members. This strong presence in the aviation industry underscores AGI’s commitment to delivering the highest quality service while maintaining an outstanding safety record for its employees and customers alike. The company’s core mission revolves around ensuring seamless and efficient ground handling services that contribute to a positive travel experience for passengers... Show More
Job Requirements
- Be at least 18 years of age
- Possess a high school diploma, GED, or equivalent work experience
- Have authorization to work in the United States or Canada as applicable
- Complete SIDA training for airport security identification
- Possess bilingual skills in Spanish (preferred)
- Have excellent communication and interpersonal skills
- Be physically capable of lifting/carrying 70 pounds regularly and 40 to 50 pounds on raised surfaces
- Be able to stand for extended periods
- Have the ability to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft
- Willingness to wear prescribed uniform and maintain grooming standards
- Be punctual and reliable
- Ability to use computer systems and basic math
- Demonstrate critical thinking and time management skills
Job Qualifications
- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
- If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
- Must complete SIDA training to obtain airport authority identification security
- Preferred qualifications - one+ year of relevant experience
- Airline experience is preferred
- Previous face-to-face customer service experience is a plus
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities