Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
free uniforms
401(k)
Employee assistance program
voluntary life insurance
Travel Discounts
Job Description
Alliance Ground International (AGI) is recognized as one of the largest independently owned ground handling companies, delivering exceptional services to over 100 airlines across 61 airports in the United States and Canada. With a dedicated workforce of more than 12,000 team members, AGI supports over 1.5 billion kilos of cargo and manages over 400,000 flight departures annually. This commitment to scale and efficiency positions AGI as a leader in airport ground services, attributing to its expansive reach and safety-first approach in handling airline customers and operations. The organization prioritizes not only the operational excellence of ground handling but also the... Show More
Job Requirements
- Ability to lift, carry, push, pull and move items of 70 pounds or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Ability to stand for extended periods of time
- Ability to carry heavy items up and down jetway stairs
- Alertness to moving vehicles, equipment, or aircraft
- Ability to use radio equipment
- Willingness to wear uniform and insignia as prescribed by AGI
- Good communication skills
- Proficient computer skills
- Critical thinking skills
- Basic math skills
- Effective time management skills
- Report to work regularly and punctually
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States or Canada as applicable
- Completion of SIDA training to obtain airport authority identification security
- Preferred one or more years of relevant experience
- Previous airline and face-to-face customer service experience preferred
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Location
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