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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
Career Development
team environment
Job Description
BOK Financial Corporation Group is a well-established and financially robust organization that encompasses a network of banking and financial service entities, including BOKF, NA; BOK Financial Securities, Inc.; and BOK Financial Private Wealth, Inc. The corporation operates several banking divisions such as Bank of Albuquerque, Bank of Oklahoma, Bank of Texas, and BOK Financial®. BOK Financial is committed to fostering a supportive and inclusive work environment, emphasizing training and development to help employees build meaningful and long-lasting careers. The group prides itself on its stability and the passion, skill, and partnership it encourages among its team members to positively impact... Show More
Job Requirements
- Completion of high school or equivalent
- 2-3 years of related experience or equivalent education and experience
- Meet minimum language requirements for bilingual position
- Ability to multitask in a fast-paced call center environment
- Ability to maintain professionalism under pressure
- Proficient communication skills in English and designated second language
- Ability to work cooperatively with peers and other departments
- Ability to handle office work requiring lifting up to 20 lbs
Job Qualifications
- High school diploma or equivalent
- 2-3 years of relevant customer service experience
- Proficiency in bilingual communication as required
- Knowledge of mortgage loan servicing principles
- Strong problem-solving and interpersonal skills
- Ability to manage high call volumes effectively
- Professional telephone etiquette and multitasking abilities
Job Duties
- Handle 80 to 100 inbound calls per day with effective bilingual communication
- Resolve complex customer inquiries related to mortgage loan servicing including payment applications, escrow analysis, and payoff statements
- Maintain professional telephone etiquette and multi-task during calls
- Develop solutions for customer requests by collaborating with team members and management
- Maintain cooperative working relationships with peers and other departments
- Work efficiently under stressful or difficult circumstances while maintaining control and professionalism
- Utilize provided tools and resources to support customers and resolve inquiries
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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