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GreenState Credit Union logo

Bilingual Member Service Representative

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $19.47 - $22.76
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Bilingual pay program
monthly incentive opportunity
Progressive benefits package
Paid Time Off
Health Insurance
Retirement Plan
Employee assistance program

Job Description

GreenState Credit Union is a member-focused financial institution dedicated to creating lasting value for its members, communities, and staff. Established as a cooperative institution, GreenState offers a variety of financial products and services designed to enhance financial well-being and transform lives. Known for its commitment to fostering an engaging, diverse, and inclusive workplace, GreenState empowers its teams to make meaningful impacts, both internally and in the communities they serve. The credit union values integrity, teamwork, and continuous improvement, striving to ensure every employee feels valued and motivated to contribute toward the organization's mission and vision. As part of its inclusive... Show More

Job Requirements

  • Interpersonal skills to represent the credit union in a positive way
  • High energy with the ability to approach individuals to engage in conversation build rapport establish and maintain member loyalty
  • Thorough knowledge of deposit products and regulations
  • Accuracy in the handling of cash recording daily transactions and attention to detail
  • Good telephone manners and techniques
  • Ability to work with minimal direction and exercise sound judgment
  • Member account problem-solving skills
  • Proficiency with related computer applications spreadsheets word processing and database applications
  • Ability to develop and maintain effective working relationships as a cohesive team
  • High school diploma or the equivalent (i.e. GED)
  • Cash handling sales and customer service experience desired
  • Must be bondable
  • Reports to work punctually works all scheduled hours and works overtime as necessitated by business demand

Job Qualifications

  • High school diploma or the equivalent (i.e. GED)
  • Cash handling sales and customer service experience desired
  • Proficiency with related computer applications spreadsheets word processing and database applications
  • Ability to develop and maintain effective working relationships as a cohesive team
  • Member account problem-solving skills
  • Good telephone manners and techniques
  • Ability to work with minimal direction and exercise sound judgment
  • Thorough knowledge of deposit products and regulations

Job Duties

  • Adheres to the credit union service standards in carrying out GreenState's mission and vision
  • Demonstrates a positive member service focus at all times greeting members and guests promptly
  • Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities
  • Ensures confidentiality of member information and account records
  • Makes weekly outbound service calls to members
  • Answers member questions or refers members to appropriate departments or supervisors
  • Assists with member account discrepancies statement problems complaints and escalates as necessary
  • Performs member transactions including deposits withdrawals transfers check cashing loan payments credit card payments cash advances bond redemptions disbursement of official checks sale of money orders cashier checks savings bonds and promotional sales materials
  • Builds member relationships by recognizing their financial needs and meeting those needs with appropriate GreenState products and services or referring them to specialized departments
  • Maintains a satisfactory balancing record
  • Educates members and staff of the features and benefits of all products and services
  • Refers products and services that benefit members to achieve team goals
  • Accepts and examines checks for endorsements and negotiability determines availability of funds and places holds on accounts if necessary
  • Processes mail and night deposit transactions
  • Completes all forms including negotiable instrument logs vault cash advances turn-ins direct deposit member check orders
  • Participates in opening and closing procedures ensuring all confidential information is secured
  • Completes daily work including balancing and reconciliation of drawer offages
  • Monitors and manages the vault including cash disbursements balancing and end of day lock-up
  • Assists in security procedures and is accountable for office keys and combinations
  • Balances maintains and corrects the coin machine and cash recyclers
  • Participates in community service organizations and credit union sponsored events

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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