Bilingual Medical Receptionist/Customer Service Specialist
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
Palm Medical Centers is a leading primary care provider based in Florida, with a growing network of 35 locations dedicated to delivering exceptional senior primary care with kindness and professionalism. Renowned for its 98 percent patient satisfaction rate, Palm Medical Centers serve over 11,000 at-risk members, providing comprehensive health services to seniors and families. The centers emphasize value-based, quality healthcare in comfortable and convenient settings staffed by caring healthcare professionals. Palm Medical Centers are more than just medical facilities; they offer vibrant activity and wellness programs tailored to support the communities they serve, enhancing the well-being and quality of life... Show More
Job Requirements
- Exceptional customer service and phone etiquette
- Ability to use computers to enter information
- Excellent written and verbal communication skills
- Attention to detail
- Ability to connect with patients and make them feel comfortable
- Patience and presence of mind
- Ability to sit for prolonged periods at a desk and work on a computer
- Ability to stand, walk and bend for prolonged periods
- Ability to move or lift up to 20 pounds
- Flexibility to commute to other centers
- Full-time availability
- Experience with computer skills for at least 1 year
- Medical receptionist experience for at least 1 year
- Customer service experience for at least 2 years
Job Qualifications
- Exceptional customer service and phone etiquette
- Ability to use computers to enter information
- Excellent written and verbal communication skills
- Attention to detail
- Ability to connect with patients and make them feel comfortable
- Patience and presence of mind
- Computer skills with at least 1 year of experience
- Medical receptionist experience of at least 1 year
- Customer service experience of at least 2 years
- Bilingual skills preferred
Job Duties
- Deliver excellent patient service
- Answer telephone promptly and direct calls accordingly
- Retrieve phone messages and transfer calls as necessary
- Verify patient insurance
- Retrieve all correspondence from all mailboxes and distribute accordingly
- Prioritize the centers business needs and assist other areas as needed
- Schedule appointments, check-in/out patients, and obtain accurate patient information
- Greet patients and visitors in a courteous and professional manner
- Notify appropriate personnel of visitor arrival and direct visitor to correct area
- Perform clerical functions
- Maintain/update directory of all employees in the center
- Notify the transportation dispatcher when patients are ready for pick up
- Maintain professional conduct and appearance at all times
- Ensure waiting and reception areas are kept clean and tidy
- Perform other duties and projects as assigned
- Flexibility to commute to other centers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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