Bilingual Medical Receptionist/Customer Service Specialist
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
Palm Medical Centers is a renowned leader in primary healthcare across Florida, known for its commitment to delivering exceptional senior primary care with genuine kindness. With an impressive 98 percent patient satisfaction rate, our organization prides itself on creating a healthcare environment centered around compassion, quality, and comprehensive care for seniors and families. Established with over 35 locations and continuing to expand, Palm Medical Centers serves as a vital healthcare resource, providing services that accommodate the specific needs of at-risk populations, particularly senior members of the community. Our centers offer comfortable and convenient access to health services, with a staff... Show More
Job Requirements
- High school diploma or equivalent
- exceptional customer service and phone etiquette
- ability to use computers to enter information
- excellent written and verbal communication skills
- attention to detail
- ability to connect with patients and make them feel comfortable
- patience and presence of mind
- computer skills: 1 year
- medical receptionist experience: 1 year
- customer service experience: 2 years
- flexibility to commute to other centers
- ability to sit for prolonged periods
- ability to stand, walk and bend for extended periods
- ability to move/lift up to 20 pounds
Job Qualifications
- Exceptional customer service and phone etiquette
- ability to use computers to enter information
- excellent written and verbal communication skills
- attention to detail
- ability to connect with patients and make them feel comfortable
- patience and presence of mind
- computer skills: 1 year
- medical receptionist: 1 year
- customer service: 2 years
- bilingual preferred
Job Duties
- Deliver excellent patient service
- answer telephone promptly and direct calls accordingly
- ability to retrieve phone messages and transfer calls as necessary
- verify patient insurance
- ability to retrieve all correspondence from all mailboxes and distribute accordingly
- ability to prioritize the center's business needs and flexibility to assist other areas as needed
- responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information
- greet patients and visitors in a courteous/professional manner
- notify appropriate personnel of visitor arrival and direct visitor to correct area
- perform clerical functions
- maintain/update directory of all employees in the center
- notify the transportation dispatcher when patients are ready for pick up
- maintain professional conduct and appearance at all times
- ensure waiting and reception areas are kept clean and tidy
- perform other duties and projects as assigned
- flexibility to commute to other centers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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