Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $18.75
Work Schedule
Standard Hours
Benefits
health benefits
Paid Time Off
Holidays
Volunteer time
Jury Duty Pay
Recognition pay
401(k) retirement savings plan
Tuition Assistance
Scholarships for eligible dependents
Parental leave
caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Job Description
Conviva Senior Primary Care is a dedicated healthcare provider specializing in proactive and preventive care for seniors. It is a part of CenterWell Senior Primary Care, a Humana company known for its innovative, value-based approach to healthcare. Conviva focuses on delivering comprehensive services including wellness visits, physical exams, management of chronic conditions, health screenings, minor injury treatments, and much more. The organization aims to address not only the physical health of its patients but also their social, emotional, behavioral, and financial needs, ensuring a holistic approach to senior well-being. CenterWell, as the nation’s leading provider of senior-focused primary care, home... Show More
Job Requirements
- High School Diploma or GED
- 1 year or more of experience working in a healthcare setting preferred
- excellent customer service and phone etiquette
- team player with a positive attitude
- ability to multitask in a fast-paced environment
- attention to detail and highly organized
- knowledge of MS Office (Word, Excel, Outlook, Access)
- TB screening required due to patient-facing nature of the role
Job Qualifications
- High School Diploma or GED
- 1 year or more of experience working in a healthcare setting preferred
- strong customer service background in retail, hospitality, or call centers considered
- excellent customer service and phone etiquette
- team player with a positive attitude
- ability to multitask in a fast-paced environment
- attention to detail and highly organized
- knowledge of MS Office (Word, Excel, Outlook, Access)
- value-based care model experience preferred
- knowledge of medical terminology preferred
- experience with EMR systems preferred
- bilingual in English and Spanish preferred
Job Duties
- Operates a switchboard or multi-line phone and maintains long distance call logs
- maintains the reception area
- Appointment scheduling
- Verification of insurances
- Collecting patient charges
- Takes and distributes accurate messages
- Greets visitors and determines the nature of their visit
- Issues visitor passes and maintains visitor logs
- alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee
- Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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