Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Adoption assistance
Flexible spending account
Extensive training program
Job Description
Pilot Company is a renowned leader in the travel and transportation industry, operating an extensive network of travel centers across North America. With more than 30,000 dedicated team members and over 750 retail and fueling locations spread throughout 44 states and six Canadian provinces, Pilot Company stands as a key pillar in supporting the travel needs of millions annually. Since its founding in 1958 by Jim A. Haslam II and being currently guided by CEO Adam Wright, the company has maintained its mission of fueling people and keeping North America moving, embodying a people-first culture rooted deeply in strong community... Show More
Job Requirements
- High school diploma or equivalent certification required
- Experience in retail operations or call center preferred
- Intermediate Microsoft Office skills
- Bi-lingual in Spanish preferred
- Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
- Ability to handle difficult issues and complaints while exemplifying guest service
- Problem solving skills
- Written and verbal communication skills
- Strong guest service skills and the ability to exhibit empathy
- Ability to adapt to change and willingness to take on new tasks
- Strong interpersonal skills
- Champion change
- Demonstrate a passion for delivering a positive customer experience
- Demonstrate professionalism and expertise in an ever-changing environment
Job Qualifications
- High school diploma or equivalent certification required
- Experience in retail operations or call center preferred
- Intermediate Microsoft Office skills
- Bi-lingual in Spanish preferred
- Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
- Ability to handle difficult issues and complaints while exemplifying guest service
- Problem solving skills
- Written and verbal communication skills
- Strong guest service skills and the ability to exhibit empathy
- Ability to adapt to change and willingness to take on new tasks
- Strong interpersonal skills
- Champion change
- Demonstrate a passion for delivering a positive customer experience
- Demonstrate professionalism and expertise in an ever-changing environment
Job Duties
- Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
- Accept parking reservations and process payment for various services offered
- Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company
- Maintain knowledge of all services offered at company Travel Centers
- Maintain working knowledge of all company software aligned with guest or team member needs
- Model behaviors that support the company’s common purpose
- ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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