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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid holidays
Paid Time Off
ON DEMAND PAY
Job Description
Familia Dental is a well-established dental practice founded in 2008, known for delivering high-quality dental care combined with a compassionate approach toward all patients. Over the years, Familia Dental has experienced rapid growth due to its commitment to the core values of quality, honesty, and empathy in dental services. The company is deeply engaged in community outreach and places significant emphasis on internal growth, creating an encouraging environment for employees to advance their careers. Becoming part of Familia Dental means joining a family-focused workplace that values giving back to the community and fostering teamwork and personal development. The working culture... Show More
Job Requirements
- High school diploma or equivalent
- ability to speak and write in both English and Spanish
- previous experience in customer service or dental office preferred
- basic computer skills
- excellent communication skills
- ability to handle sensitive patient situations with empathy
- ability to work full-time including Saturdays
- reliable and punctual
- ability to follow HIPAA and OSHA regulations
- ability to manage multiple tasks efficiently
- strong organizational skills
Job Qualifications
- Excellent customer service and verbal communication skills
- ability to read, write, speak and understand information and effectively present information one-on-one with patients
- ability to apply common sense understanding to carry out details written or verbally instructed
- basic computer knowledge
- experience with dental management software preferred
- ability to work in fast paced, patient-focused environment
- organizational skills and detail oriented
- interpersonal and listening skills
- excellent customer service skills
- previous dental office experience preferred but not required
- bilingual in Spanish
- training provided
Job Duties
- Greet and check in patients
- answer the phone and schedule appointments
- maintain patient accounts and records
- know and understand insurance plan rules and protocols and follow them
- be sensitive to patient emotions and exhibit patience
- listen to patients and healthcare workers and follow directions from a Dentist or supervisor
- verify patient insurance
- ensure all record keeping requirements are fully and accurately completed
- submit claims to insurance companies
- notify Office Manager of equipment trouble or safety concerns
- attend and participate in morning huddles, chart reviews and regular office meetings
- follow company policy and procedures
- understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards
- maintain confidentiality
- perform other tasks as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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