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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid holidays
Dental Insurance
Health Insurance
401(k) matching
Paid Time Off
Opportunities for advancement
Vision Insurance
Job Description
Headlands Research is a pioneering clinical research network dedicated to revolutionizing the delivery of clinical trials within communities across the United States and Canada. Founded in 2018, the company has swiftly established itself as a leader in the clinical research space by managing over 20 advanced clinical trial sites. Through its innovative approach, which combines cutting-edge technology with exceptional support services, Headlands Research strives to broaden the outreach and participation in critical medical studies. This dynamic and rapidly growing organization focuses on improving patient access to clinical trials, ultimately contributing to advancing medical knowledge and healthcare outcomes for diverse populations.Show More
Job Requirements
- High school diploma or equivalent
- certification in medical office administration is a plus
- prior experience scheduling customer and patient appointments and handling customer and patient phone calls required
- prior experience within a healthcare environment is required
- bilingual in English and Spanish required
- strong computer skills with the ability to learn new software systems quickly
- excellent communication verbal and written and interpersonal skills
- strong organizational skills and attention to detail
- ability to manage multiple tasks simultaneously
- commitment to delivering exceptional customer service
- reliable and trustworthy
Job Qualifications
- High school diploma or equivalent
- certification in medical office administration is a plus
- prior experience within a healthcare environment
- bilingual in English and Spanish
- strong computer skills with ability to learn new software systems quickly
- excellent communication and interpersonal skills
- strong organizational skills and attention to detail
- ability to manage multiple tasks simultaneously
- commitment to delivering exceptional customer service
- reliable and trustworthy
Job Duties
- Greet and assist patients in a friendly and professional manner
- manage phone calls and schedule appointments efficiently
- ensure the reception area is clean, organized, and welcoming
- collect patient information and maintain accurate records
- collaborate with clinical staff to support operational needs
- handle various administrative tasks as assigned
- manage office supplies and equipment to ensure operational compliance
- assist with facility-related expenses to ensure budget adherence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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