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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,700.00 - $54,550.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan
Tuition Reimbursement
Paid Time Off
paid volunteer time
Parental leave
short-term disability
long-term disability
Business Resource Groups
Job Description
Empower is a leading financial services company committed to transforming the financial lives of its customers by first empowering its employees. The company fosters an inclusive, welcoming, and supportive work environment where internal mobility and career development are celebrated. Empower values purpose, well-being, and work-life balance, encouraging associates to volunteer and engage in causes that matter to them. Empowers vision is centered around flexibility and fluid career paths, offering a dynamic and adaptable employment environment that lets employees chart their own paths and grow professionally within the organization. This position is remote with the requirement that candidates live within commuting... Show More
Job Requirements
- Reliable high-speed wired internet connection with at least 50 Mbps download and 10 Mbps upload speeds
- Dedicated, interruption-free workspace at home
- Authorized to work in the United States
- Willingness to commute to Greenwood Village, CO office 4-6 times per year
- Availability for a 40-hour work week, including some weekends
- Ability to work overtime when necessary
- Associates degree or higher with relevant customer service experience or equivalent experience
- Fluency in English and Spanish
Job Qualifications
- Associates degree or higher and at least one year of customer service experience or two or more years of customer service experience
- Fluency in both English and Spanish
- Ability to work a 40-hour work week including outside traditional business hours and occasional Saturdays
- Capable of working overtime as needed based on business requirements
- Strong communication and interpersonal skills
- Passion for quality customer service
Job Duties
- Answer incoming telephone inquiries regarding retirement plans from participants, employers and third-party plan specialists
- Provide excellent service within the call center for customers' retirement savings accounts
- Educate and empower customers without making cold calls or sales
- Communicate critical plan updates and changes
- Process contribution changes, loans and withdrawals
- Process general account changes upon customer direction
- Collaborate with team members and participate in continuous training and coaching
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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