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Bilingual Customer Service Specialist (Spanish)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $19.45
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Work Schedule

Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Disability Coverage
Retirement Plan
Paid Time Off

Job Description

Sherwin-Williams is a leading company in the paints and coatings industry, renowned for its commitment to innovation, quality, and customer satisfaction. With a strong presence in both wholesale and retail markets, Sherwin-Williams has built a reputation for providing top-tier products that help protect and beautify homes, businesses, and public spaces. This company prides itself on fostering a work environment that supports employee growth, embraces diversity, and encourages community connection. Sherwin-Williams offers a comprehensive benefits package, including medical, dental, and vision coverage, flexible spending accounts, disability coverage, retirement and savings benefits, and generous paid time off such as parental leave, vacation,... Show More

Job Requirements

  • must be at least eighteen (18) years of age
  • must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • must be able to read, write, comprehend, and communicate in English
  • must be able to read, write, comprehend, and communicate in Spanish
  • must have a valid, unrestricted driver’s license
  • must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
  • if internal to Sherwin-Williams, you must have received at least a 'meets expectations' (3) rating on your most recent performance appraisal
  • if internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Job Qualifications

  • have at least a high school diploma or GED
  • have at least one year experience working in a delivery, retail, or customer service position
  • have previous work experience selling paint and paint related products
  • have previous work experience operating tinting and mixing equipment

Job Duties

  • ensure high levels of customer satisfaction through excellent sales service
  • assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • build productive trust relationships with wholesale and retail customers
  • process sales transactions accurately and consistent with policies and procedures
  • follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • maintain precise work order files and formulas
  • pull appropriate products from the sales floor or warehouse
  • tint and mix products as needed to customer specifications
  • stock shelves and set up displays
  • clean store equipment
  • load and unload delivery trucks
  • assist in making deliveries as needed
  • maintain in-stock and presentable condition assigned areas
  • remain knowledgeable on products offered and discuss available options
  • comply with inventory control procedures
  • suggest ways to improve sales

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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