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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.71 - $1.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Tuition Reimbursement
Health incentives
Wellness incentives
competitive hourly wage
Career development programs
inclusive company culture
Job Description
TTEC is a renowned global customer experience company committed to delivering exceptional service and support to clients and their customers. Founded in 1982, TTEC has grown to become a leader in the industry, providing solutions that blend cutting-edge technology with a human touch. Their mission centers around making customers happy, and they achieve this by engaging millions of customers daily across a diverse range of industries via talk, messaging, text, and video chat. As a company, TTEC prides itself on fostering an inclusive and supportive culture that values diversity and ensures every employee can be their authentic self at work.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum six months of customer service experience
- Proficiency in Spanish and English communication
- Ability to work onsite within 50 miles of Irvine, CA
- Basic computer knowledge
- Availability to work scheduled shifts
- Strong interpersonal skills
Job Qualifications
- High school diploma or equivalent
- Six months of customer service experience
- Excellent verbal and written communication skills in Spanish and English
- Proficient computer skills
- Ability to work onsite in Irvine, CA
- Strong problem-solving skills
Job Duties
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Deliver exceptional customer service in both Spanish and English
- Collaborate with team members and report to Team Lead
- Maintain accurate records of customer interactions
- Adhere to company policies and procedures
- Provide feedback to improve customer service processes
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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