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Bilingual Customer Service Representative
Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Job Description
Mom's Meals is a reputable home-delivered meal service company that has been serving customers nationwide for over 25 years. The company specializes in providing fully prepared, refrigerated meal solutions tailored to meet the nutritional needs of seniors, patients recovering post-discharge, and individuals managing chronic conditions. As a family-operated business, Mom's Meals is dedicated to fostering a sense of community and making a meaningful difference in the lives of its customers by ensuring they receive the nutrition necessary to support their health and well-being. This long-standing commitment to quality and customer care has positioned Mom's Meals as a trusted leader in... Show More
Job Requirements
- Fluent in Spanish and English (spoken and written)
- high school degree or GED
- 1 year of previous customer service experience
- previous knowledge and experience using the Microsoft Office suite (word/excel/outlook)
- clear oral communication skills
- previous experience with data entry
- prior experience adhering to company policies and showing core values
Job Qualifications
- Fluent in Spanish and English (spoken and written)
- high school degree or GED
- 1 year of previous customer service experience
- previous knowledge and experience using the Microsoft Office suite (word/excel/outlook)
- clear oral communication skills
- previous experience with data entry
- prior experience adhering to company policies and showing core values
Job Duties
- Handle inbound and outbound customer service calls with our clients placing their meal order
- address questions and provide exceptional customer service
- input order information into the appropriate client order screen
- document all conversations with client into client information database
- ensure all assigned clients are contacted and have an order on file
- contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- work quickly and efficiently without making the client feel rushed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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