Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
The hiring company is a transportation service provider specializing in passenger travel through scheduled runs. The company is committed to delivering exceptional customer experiences by ensuring that all clients and passengers receive timely, accurate, and professional information. With a focus on quality and reliability, the company operates various terminal locations where customer service representatives (CSRs) perform vital roles in day-to-day operations. These operations include providing information about destinations, schedules, pricing, and handling a variety of customer needs both in person and via telephone or internet channels. The organization values professionalism, efficiency, and customer satisfaction as core principles across all employee... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of related experience preferred
- Bilingual Spanish/English required
- Ability to handle cash transactions and maintain compliance
- Strong communication skills
- Ability to operate multi-line phone system
- Capability to multitask in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- Minimum one year of job-related experience preferred
- Bilingual in Spanish and English
- Strong communication and customer service skills
- Ability to operate cash register and credit card equipment
- Ability to handle customer inquiries and complaints effectively
- Good judgment in conflict resolution
Job Duties
- Provide an exceptional customer experience
- Call customers to advise about changes or cancellations of scheduled runs
- Respond to client inquiries such as destinations served, pricing, departure/arrival times, and directions to terminal
- Responsible for cash management and compliance
- Operate cash register and/or credit card equipment
- Sell and process ticket orders via telephone, internet, and over the counter
- Responsible for closing of the terminal including preparation of cash bank deposits, sales report and depositing in safe box
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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