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Bilingual Customer Care Representative - WFH Connecticut
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.94
Benefits
Paid holidays
Wellness Program
employee discount
Health savings account
Dental Insurance
Disability insurance
401(k) matching
Continuing education credits
Paid Time Off
Vision Insurance
Parental leave
Flexible spending account
Job Description
MTM Health is a nationally recognized company dedicated to providing high-quality non-emergency medical transportation services and personalized customer care. At its core, MTM Health aims to make a meaningful impact in the communities it serves by ensuring that transportation barriers do not prevent individuals from accessing critical healthcare services. Known for exceeding the National Committee for Quality Assurance (NCQA) standards for customer service, MTM Health prides itself on innovation, collaboration, and growth within a supportive and inclusive organizational culture. The company operates with a mission to improve lives by delivering compassionate and effective care coordination and transportation solutions.
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Job Requirements
- Currently reside in Connecticut
- High-speed internet access with minimum upload of 3 mbps and download of 30 mbps
- Quiet workspace free from distractions including caregiving
- Ability to handle 60-80 calls per day and higher on Mondays
- Reliable computer equipment for remote work
- Willingness to work full-time
- Must be able to comply with company confidentiality and security policies
Job Qualifications
- Proficient in English and Spanish
- Minimum of 1 year of call center experience
- At least 6 months of customer service experience
- Basic typing and computer navigation skills
- Strong communication and interpersonal skills
- Ability to manage high call volumes and multitask
- Experience working remotely or in a fast-paced environment preferred
Job Duties
- Handle inbound calls from members, clients, and facilities
- Manage high call volumes efficiently, especially on peak days
- Provide bilingual customer support in English and Spanish
- Navigate computer systems to input and retrieve information accurately
- Resolve customer issues and answer inquiries with professionalism
- Escalate complex issues when necessary
- Maintain a quiet and distraction-free workspace for effective communication
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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