Bilingual Customer Activation Representative - REMOTE from any US based location
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan with company match
short-term disability insurance
long-term disability insurance
Paid Time Off
Corporate holidays
Paid parental leave
Company paid life insurance
Job Description
CNO Financial Group is a leading provider of life and health insurance, annuities, financial services, and workforce benefits solutions across the United States. The company supports its operations through a family of brands and a dedicated team of more than 3,400 associates and 8,600 exclusive agents, along with independent partner agents. With over 3.2 million policies issued and more than $35 billion in total assets managed, CNO Financial Group is committed to protecting the health, income, and retirement needs of individuals, families, and businesses. The company embodies core values such as Diversity, Equity & Inclusion (DEI), Integrity, Customer Focus, Excellence,... Show More
Job Requirements
- High school diploma or GED
- Fluent in reading, writing and speaking Spanish
- 1-2 years of customer service-oriented work environment experience
- Insurance, financial services and/or call center experience preferred
- Ability to communicate professionally with customers
- Proficiency in administering insurance procedures
- Prior experience with insurance product knowledge
- Capable of managing multiple tasks and prioritizing effectively
Job Qualifications
- High school diploma or GED
- Fluent in reading, writing, and speaking Spanish
- 1-2 years of customer service experience
- Knowledge of insurance products
- Strong interpersonal and organizational skills
- Effective communication skills both verbal and written
- Ability to manage multiple tasks in a fast-paced environment
- Critical thinking and problem-solving abilities
Job Duties
- Communicate with customers to follow up and collect pending requirements including initial and follow-up premium payments
- Document all actions in the system and reschedule calls to accommodate customer availability
- Make recommendations for process improvements to enhance service quality and efficiency
- Consult with internal departments such as New Business, Underwriting, and Customer Service to resolve customer issues
- Participate in special projects and pilot programs in collaboration with team leadership
- Analyze vendor data, provide feedback, and conduct customer outreach based on findings
- Support the quality assurance team with call audits as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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