Bilingual Customer Activation Representative - REMOTE from any US based location
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan with company match
short-term disability insurance
long-term disability insurance
Paid Time Off
Paid parental leave
Company paid life insurance
Job Description
CNO Financial Group is a well-established insurance and financial services company dedicated to helping individuals, families, and businesses protect their health, income, and retirement needs. With over 3,400 associates, 8,600 exclusive agents, and independent partner agents, CNO Financial Group manages more than 3.2 million policies and holds over $35 billion in total assets. The company operates offices in over 260 communities across the United States, including its headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando, and Milwaukee. Known for its core values of Diversity, Equity & Inclusion, Integrity, Customer Focus, Excellence, and Teamwork, CNO Financial Group... Show More
Job Requirements
- High school diploma or GED
- Fluent in reading, writing, and speaking Spanish
- 1-2 years of customer service-oriented work experience
- Preferably experience in insurance, financial services, or call center environment
Job Qualifications
- High school diploma or GED
- Fluent in reading, writing, and speaking Spanish
- 1-2 years of customer service experience
- Knowledge of insurance products
- Ability to communicate effectively both verbally and in writing
- Strong interpersonal and organizational skills
- Ability to manage multiple tasks in a fast-paced environment
Job Duties
- Communicate with customers to follow up and collect pending requirements and premium payments
- Document all actions in the system and reschedule calls as needed
- Make recommendations for process improvements to enhance service quality and efficiency
- Consult with internal departments such as New Business, Underwriting, and Customer Service to resolve customer issues
- Participate in special projects and pilot programs with team leadership
- Analyze vendor data, provide feedback, and conduct customer outreach
- Support the quality assurance team with call audits as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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