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Job Overview
Compensation
Hourly
Range $16.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
performance bonuses
Job Description
Our organization is a distinguished entity committed to delivering exceptional hospitality and service excellence to guests, tenants, and visitors. Recognized for creating an inviting and sophisticated environment, we take pride in fostering white-glove service standards that transform typical interactions into memorable experiences. Based in Hawaii, our company is particularly focused on ensuring that employees contribute positively to the property’s ambiance and operational smoothness while supporting a dynamic and vibrant community within the location. We provide an opportunity for professionals who are enthusiastic about guest service, are bilingual in Japanese, and excel in fast-paced client-facing roles to become pivotal team members.... Show More
Job Requirements
- High school diploma or equivalent
- bilingual proficiency in Japanese and English
- ability to work onsite in Hawaii
- reliable commuting or residency within the region
- excellent communication skills
- customer service experience preferred
- ability to handle sensitive information with discretion
- availability to work flexible hours
Job Qualifications
- High school diploma or equivalent
- bilingual proficiency in Japanese and English
- excellent interpersonal and communication skills
- prior experience in customer service or concierge roles preferred
- ability to multitask and work effectively in a fast-paced environment
- strong organizational and problem-solving skills
- knowledge of local community and property-based resources advantageous
Job Duties
- Welcome guests, visitors, and property personnel in a professional, courteous, and efficient manner
- deliver a high level of customer service across in-person, phone, email, and digital interactions
- create a premium guest experience by offering thoughtful, personalized assistance
- manage visitor sign-in procedures in accordance with building and tenant policies
- confirm visitor authorization and ensure compliance with security and access protocols
- maintain up-to-date knowledge of property amenities, retail offerings, dining options, events, and surrounding neighborhood resources
- recommend services, retailers, events, and experiences that align with guest interests and needs
- anticipate guest requests and proactively identify solutions
- respond promptly to tenant inquiries and requests throughout the day
- provide accurate building information and general assistance to tenants and visitors
- escalate building, service, or security-related concerns to the appropriate management contacts
- build and maintain strong working relationships with building management, tenants, vendors, retailers, and other local partners
- support a positive, professional front-of-house environment at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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