ABM Industries logo

ABM Industries

Bilingual Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Work Schedule

Standard Hours
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Benefits

Comprehensive benefits package
Military and veteran friendly
on the job training
Career advancement opportunities
Equal opportunity employer

Job Description

ABM is a renowned global leader in providing comprehensive facility services and solutions, committed to creating cleaner, healthier, and more sustainable environments. Operating since 1909, ABM serves a diverse range of industries including commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, distribution centers, and entertainment venues. With a workforce exceeding 100,000 team members and annualized revenue nearing 8 billion dollars, ABM maintains over 350 offices across the United States, United Kingdom, Republic of Ireland, and other international locations. ABM's extensive portfolio includes janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical services,... Show More

Job Requirements

  • must be 18 years of age or older

Job Qualifications

  • no high school diploma, GED or college degree required
  • no experience required and on the job training provided
  • one (1) year of customer service or similar work experience preferred

Job Duties

  • act as a welcome ambassador for arriving passengers
  • greet and engage with passengers in and around the terminal area to offer informational assistance
  • communicate effectively with passengers regarding airport and airline services available
  • assist the airline passenger assistant (aka wheelchair agent) with transporting passengers in wheelchairs to and from flights
  • escort unaccompanied minors
  • assist with baggage as required
  • monitor and enforce carry-on baggage size requirements
  • coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
  • provide assistance to passengers using kiosks to check-in
  • assist the aircraft cabin agent (aka aircraft cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
  • transfer and distribute wheelchairs as needed
  • alert maintenance employees about malfunctioning restrooms, elevators, or other equipment
  • report hazards and incidents encountered in daily operation
  • follow safety precautions at all times

Job Qualifications

Experience

No experience required

Job Location

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