ABM logo

ABM

Bilingual Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.50 - $22.00
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Work Schedule

Standard Hours
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Benefits

Comprehensive benefits package

Job Description

ABM is a leading global provider of integrated facility, engineering, and infrastructure solutions. With over 100,000 team members worldwide, ABM offers essential services that enhance the cleanliness, safety, and efficiency of various facilities, improving the overall occupant experience. The company operates across diverse sectors including commercial real estate, aviation, education, mission critical environments, manufacturing, and distribution. Generating over $8 billion in annual revenue, ABM partners with a reputable blue-chip client base to deliver innovative and sustainable solutions tailored to meet the unique needs of each industry. ABM is committed to advancing smarter, connected spaces through continuous investment and by embracing... Show More

Job Requirements

  • must be 18 years of age or older
  • no high school diploma, GED or college degree required
  • no experience required and on the job training provided

Job Qualifications

  • must be 18 years of age or older
  • no high school diploma, GED or college degree required
  • no experience required and on the job training provided
  • one year of customer service or similar work experience preferred

Job Duties

  • act as a welcome ambassador for arriving passengers
  • greet and engage with passengers in and around the terminal area to offer informational assistance
  • communicate effectively with passengers regarding airport and airline services available
  • assist the airline passenger assistant with transporting passengers in wheelchairs to and from flights
  • escort unaccompanied minors
  • assist with baggage as required
  • monitor and enforce carry-on baggage size requirements
  • coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
  • provide assistance to passengers using kiosks to check-in
  • assist the aircraft cabin agent with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
  • transfer and distribute wheelchairs as needed
  • alert maintenance employees about malfunctioning restrooms, elevators, or other equipment
  • report hazards and incidents encountered in daily operation
  • follow safety precautions at all times

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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