Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $37.08 - $51.17
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
flexible scheduling
Job Description
Bien Shur is a prestigious fine dining restaurant and lounge located on the ninth floor of the Sandia Resort & Casino, offering guests a luxurious dining and entertainment experience with panoramic views of Albuquerque city lights, the Sandia Golf Club, and the Sandia Mountains. This venue is part of a four-diamond resort and casino, known for its commitment to providing exceptional guest experiences, operational excellence, and financial success. Established in a vibrant hospitality hub, Bien Shur combines natural beauty with upscale service, creating a sophisticated ambiance that appeals to discerning diners and visitors seeking memorable moments in a stunning rooftop... Show More
Job Requirements
- High school diploma or equivalent
- Extensive experience in upscale dining management
- Proven leadership and team management skills
- Comprehensive knowledge of wine, spirits, beers, and non-alcoholic beverages
- Strong interpersonal and communication skills
- Ability to manage budgets and financial performance
- Knowledge of health, safety, and sanitation regulations
- Proficiency in computerized point of sales systems
- Availability to work flexible hours including evenings, weekends, and holidays
- Ability to work in a fast-paced, high-pressure environment
- Strong organizational and multitasking capabilities
- Commitment to exceptional guest service
- Valid food handling and safety certification
Job Qualifications
- Knowledge of fine dining restaurant and lounge operations, including food and beverage service standards, industry trends, and guest expectations
- Knowledge of wine, spirits, beers, and non-alcoholic beverages including varietals, production methods, flavor profiles, and pairing principles
- Knowledge of Windows based computers and software
- Ability to stay updated on emerging trends, technologies, and best practices in the hospitality industry to enhance guest experience, optimize operational efficiency, and drive revenue growth
- Knowledge of computerized point of sales systems
- Knowledge of emergency evacuation procedures
- Ability to anticipate guests needs, respond to feedback, and proactively address issues to ensure exceptional guest satisfaction
- Knowledge of dining room and reservation service procedures
- Knowledge of all menus and specifications
- Knowledgeable of pre-check register operation
- Ability to effectively communicate with subordinates, co-workers, and supervisors
- Ability to lead, motivate, and develop a diverse team of hospitality professionals, fostering a positive work environment and promoting teamwork
- Excellent verbal and written communication skills to effectively convey information, provide feedback, and resolve conflicts
- Attention to detail to maintain high standards of quality in service delivery, presentation and cleanliness
- Excellent organizational skills to manage multiple tasks, prioritize responsibilities, and meet deadlines efficiently
- Skills in coaching, mentoring, and developing the staff
- Strong budgetary, projections, and cost control skills
- Excellent safety and sanitation skills
- Plan, coordinate & implement special events and holiday functions
- Responsible for maintaining a consistent and regular attendance record
Job Duties
- Oversee all aspects of the guest experience, ensuring a luxurious, memorable, and seamless experience for all visitors
- Uphold the resort and casino’s brand standards, implementing service protocols to maintain a high level of guest satisfaction
- Address guest concerns or complaints promptly and professionally, working to resolve issues and enhance guest retention
- Recruit, train, and mentor a team of service staff including servers, bartenders, bussers, hosts, and supervisors
- Create a positive work environment with a focus on teamwork, ongoing training, and opportunities for growth
- Manage scheduling, shift assignments, and ensure that the team is adequately staffed for peak service periods, special events, and VIP reservations
- Conduct regular performance evaluations, provide constructive feedback, and implement action plans for improvement as needed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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