Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $37.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Sandia Resort & Casino is a renowned four-diamond resort located in Albuquerque, New Mexico, offering a luxury hospitality experience through its premier dining, gaming, and entertainment amenities. Situated in a vibrant region that combines natural beauty with cultural richness, the resort is dedicated to delivering exceptional guest service and memorable experiences. Among its illustrious offerings is Bien Shur, a premium restaurant and lounge perched on the ninth floor, boasting spectacular views of the Albuquerque city lights, Sandia Golf Club, and the Sandia Mountains. This venue sets the standard for fine dining and entertainment, blending a sophisticated ambiance with high-end service... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of three years of food and beverage management experience including two years in fine dining
- At least three years of supervisory experience in food and beverage
- Must be at least 21 years old
- Must pass a stringent background investigation
- Must obtain and maintain a New Mexico Alcohol Server's License
- Must complete New Mexico Food Handlers course
- Must pass pre-employment and random drug screenings
- Ability to handle moderate physical activity and lift up to 25 pounds
- Adherence to attendance policy with punctual and regular attendance
- Commitment to maintaining high standards of safety and sanitation
- Effective communication skills
- Ability to work in moderate exposure to elements like temperature extremes and noise
Job Qualifications
- High school diploma GED certification or equivalent
- Three years food and beverage management experience including two years in a fine dining restaurant with a full bar and wine list
- Three years food and beverage supervisory experience
- Must be at least 21 years of age
- Knowledge of fine dining restaurant and lounge operations including food and beverage service standards industry trends and guest expectations
- Knowledge of wine spirits beers and non-alcoholic beverages including varietals production methods flavor profiles and pairing principles
- Ability to effectively communicate with subordinates co-workers and supervisors
- Ability to lead motivate and develop a diverse team of hospitality professionals fostering a positive work environment and promoting teamwork
- Excellent verbal and written communication skills to effectively convey information provide feedback and resolve conflicts
- Excellent organizational skills to manage multiple tasks prioritize responsibilities and meet deadlines efficiently
- Strong budgetary projections and cost control skills
- Excellent safety and sanitation skills
Job Duties
- Oversee all aspects of the guest experience ensuring a luxurious memorable and seamless experience for all visitors
- Uphold the resort and casino's brand standards implementing service protocols to maintain a high level of guest satisfaction
- Address guest concerns or complaints promptly and professionally working to resolve issues and enhance guest retention
- Recruit train and mentor a team of service staff including servers bartenders bussers hosts and supervisors
- Create a positive work environment with a focus on teamwork ongoing training and opportunities for growth
- Manage scheduling shift assignments and ensure that the team is adequately staffed for peak service periods special events and VIP reservations
- Conduct regular performance evaluations provide constructive feedback and implement action plans for improvement as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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