Bicycle Casino Hotel - Front Desk Lead

Bell Gardens, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $18.00

Benefits

Daily Pay available

Medical insurance

Dental Insurance

vision coverage

short-term disability income

Long-term disability income

Term Life and AD&D Insurance

Paid Time Off

Employee assistance program

401k Retirement Plan

Job Description

The Bicycle Hotel & Casino is a renowned hospitality establishment located in Bell Gardens, known for its exceptional service and luxurious accommodations. The hotel offers a unique blend of comfort and entertainment, featuring well-appointed rooms equipped with modern amenities such as flat-screen TVs, coffee machines, guest bathrobes, free toiletries, and hairdryers. With its prime location just 7.5 miles from Los Angeles and close proximity to Santa Monica and Long Beach Airport, The Bicycle Hotel & Casino is a preferred destination for travelers seeking both leisure and business accommodations in the Southern California area.

As a dynamic and guest-focused company... Show More

Job Requirements

High school diploma or equivalent
Experience in a hotel or related field preferred
Ability to multitask and solve problems effectively
Strong communication skills
Positive and friendly demeanor
Ability to handle stressful, high pressure situations
Ability to work well in a team environment
Basic financial knowledge and ability to handle cash
Willingness to follow company policies and procedures
Ability to maintain professional appearance and punctuality

Job Qualifications

High School diploma or equivalent
College coursework in related field preferred
Experience in hotel or related field preferred
Leadership experience preferred
Positive and upbeat personality
Strong multitasking and detail orientation skills
Excellent problem-solving abilities
Clear communication skills
Ability to evaluate and select among alternatives quickly
Ability to work under pressure
Effective listening and issue clarification skills
Proficiency with financial information and basic arithmetic
Composure in stressful situations

Job Duties

Approach all encounters with guests and associates in a friendly, service oriented manner
Maintain high standards of personal appearance and grooming, including wearing proper uniform and name tag as per brand standards
Maintain regular attendance compliant with scheduling needs
Comply with Aimbridge Hospitality standards and regulations for safe and efficient operations
Conduct thorough orientation and training for new Front Desk Agents
Attend to higher-level guest and associate concerns or questions
Greet and welcome all guests following company standards
Operate the telephone switchboard to meet performance standards
Handle requests for information, mail, and messages promptly and courteously
Answer guest inquiries about hotel services, facilities, and local information
Establish and maintain effective communication and teamwork with all hotel departments
Follow all credit policies and maintain financial accuracy including cash handling
Manage reservations, rates, packages, and promotions knowledgeably
Perform check-ins and check-outs efficiently with a courteous demeanor
Use Front Desk computer systems effectively
Ensure logging and delivery of packages and mail
Use proper radio etiquette when communicating with associates
Attend management-required meetings
Maintain access and control to sensitive hotel areas and information
Drive safely on company business
Represent the company with professionalism and sound judgement
Perform additional duties as instructed by management

Job Location

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