Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive benefits
Competitive wages
earned paid time off
Discounted travel
Career advancement opportunities
Job Description
United Ground Express operates as a vital partner to United Airlines, providing essential ground handling services at various airports across the United States, including BHM Shuttlesworth International Airport in Alabama. As a subsidiary focused on delivering efficient and reliable airport ground support, United Ground Express plays a crucial role in ensuring smooth passenger experiences and aircraft operations. The company is known for its commitment to safety, compliance with federal regulations, and delivering high-quality service to passengers and airline clients alike. With a strong emphasis on teamwork and professionalism, United Ground Express supports multiple facets of airport ground operations including baggage... Show More
Job Requirements
- Must be at least 18 years old
- must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- successful completion of pre-employment process which may include but not be limited to
- drug screen, hearing and vision check
- available to work any shift
- day or night, weekends, and holidays
- mandatory overtime may be required based on operational need
- comfortable working with computers, mobile devices, and new technologies
- must be able to use radio electronic devices to communicate with co-workers or flight crew
- must be able to read, write, fluently speak, and understand the English language
- must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
- able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- authorized to work in the United States without sponsorship
- must possess and maintain a valid US state driver’s license. (Suspended, expired, revoked, or denied licenses are not valid.)
Job Qualifications
- Must be at least 18 years old
- able to perform a variety of physical activities including lifting, pushing, bending, stooping, climbing, and working in tight spaces
- ability to operate computers and mobile devices effectively
- excellent communication skills including the ability to read, write, speak, and understand English fluently
- ability to maintain composure under pressure and to provide excellent customer service
- knowledge of safety and compliance regulations related to airport ground operations
- valid US state driver’s license
- successful completion of required pre-employment screenings such as drug screening, hearing and vision checks, and background verification
- ability to work flexible shifts including nights, weekends, holidays, and mandatory overtime.
Job Duties
- Greeting passengers and providing a seamless check-in and ticketing experience
- use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- ensure passenger information is processed accurately and flights are sent out on time
- listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- may work in the baggage service office to track the location of baggage and handle passenger questions
- comfortable working with computers, mobile devices, and new technologies
- physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
- maintaining composure while managing customer challenges
- read and interpret checked baggage tags, and cargo labels
- prepping and securing the aircraft for the next flight
- use radio electronic devices to communicate with co-workers or flight crew
- ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
- may require lifting over 100 items for a single aircraft
- push/pull loaded and empty carts during loading/unloading operations
- ascend/descend jet-way stairs while carrying baggage
- bend/stoop and crawl to move and stack/unstack cargo in aircraft
- drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
- cleaning of the interior of the aircraft, clean and service aircraft lavatories
- work outdoors in all temperatures and weather conditions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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