Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive benefits
Competitive wages
earned paid time off
Discounted travel
Career advancement opportunities
Job Description
United Ground Express is a prominent regional airline operating under the larger United Airlines brand, providing essential ground handling and passenger services across numerous airports in the United States. As part of the United Airlines family, United Ground Express plays a critical role in ensuring smooth and efficient airport operations, particularly through its comprehensive ground support work and customer interaction. This company is committed to delivering an exceptional passenger experience while maintaining a safe, dependable, and productive environment for its employees and airline partners.
The open position is for a Ground Operations Agent, a vital role focusing on delivering seam... Show More
The open position is for a Ground Operations Agent, a vital role focusing on delivering seam... Show More
Job Requirements
- Must be at least 18 years old
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Successful completion of pre-employment process including drug screen, hearing and vision check
- Available to work any shift, including days, nights, weekends, holidays, with mandatory overtime as needed
- Comfortable with computers, mobile devices, and new technologies
- Must be able to use radio electronic devices to communicate
- Must fluently read, write, and speak English
- Physical ability to carry, bend, lift, and turn with bags up to 70 lbs
- Ability to perform pushing, bending, stooping, climbing, and working in tight spaces
- Authorized to work in the United States without sponsorship
- Possess and maintain valid US state drivers license with no suspensions or revocations
Job Qualifications
- Must be at least 18 years old
- Must be able to acquire and maintain necessary credentials including fingerprint clearance, airport badging, and pass background checks
- Comfortable using computers, mobile devices, and radio electronic devices
- Ability to read, write, speak, and understand English fluently
- Ability to carry, bend, lift, and turn with items weighing up to 70 lbs
- Ability to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- Valid US state drivers license
- Authorized to work in the United States without sponsorship
Job Duties
- Greet passengers and provide a seamless check-in and ticketing experience
- Use reservation and ticketing software to rebook itineraries, issue boarding passes, calculate and collect appropriate fees
- Ensure passenger information is processed accurately and flights depart on time
- Listen to passengers and resolve issues related to flight interruptions
- Work in baggage service office to track baggage location and handle passenger inquiries
- Operate computers, mobile devices, and new technologies
- Maintain composure while managing customer challenges
- Read and interpret checked baggage tags and cargo labels
- Prep and secure aircraft for the next flight
- Use radios to communicate with co-workers and flight crew
- Ensure compliance with United Airlines and FAA regulations
- Lift baggage, boxes, or cargo up to 70 lbs
- Load and unload baggage, push/pull carts
- Ascend and descend jet-way stairs carrying baggage
- Bend, stoop, and crawl to move and stack cargo
- Drive ground equipment such as tugs, belt loaders, and bag carts
- Clean aircraft interiors and service aircraft lavatories
- Work outdoors in all temperatures and weather conditions
Job Qualifications
Experience
No experience required
Job Location
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