Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
team environment
Job Description
Graton Resort & Casino is a prominent entertainment destination known for its vibrant gaming floor, diverse dining options, and exceptional hospitality services. Located in Northern California, this resort combines the thrill of casino gaming with the luxury of a full-service resort, offering guests a comprehensive entertainment experience. The property is renowned for its commitment to customer service, innovative amenities, and a welcoming atmosphere that makes every visitor feel valued and entertained. As a leading casino and resort, Graton Resort & Casino strives to uphold the highest standards of service while fostering a positive work environment for its employees. This dedication... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years beverage or hospitality supervisory experience
- Ability to work flexible hours including nights, weekends, and holidays
- Strong interpersonal and organizational skills
- Physical ability to stand for extended periods
- Must adhere to all company policies and procedures
- Must be able to enforce responsible alcohol service policies
Job Qualifications
- Prior supervisory experience in beverage or hospitality industry
- Knowledge of responsible alcohol service regulations
- Strong leadership and communication skills
- Experience with inventory management and POS systems
- Ability to train and mentor staff effectively
- Ability to handle guest concerns professionally
- Familiarity with union contracts is a plus
Job Duties
- Oversee beverage service operations on the casino floor during assigned shifts
- Ensure all Beverage Team Members meet individual and departmental goals
- Enforce responsible alcohol sales and service
- Handle intoxicated guests appropriately
- Monitor staffing levels and assist in scheduling
- Maintain proper inventory and perform monthly inventory reporting
- Provide training and support to Beverage Team Members
- Circulate through bars to ensure timely and cordial service
- Conduct Team Member observations for service quality
- Perform Point of Sale transactions including voids
- Respond promptly to beverage related guest issues
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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