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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Job Description
Four Winds Casino Resort is a premier entertainment and gaming destination known for its vibrant casino floor, exceptional hospitality, and commitment to delivering an outstanding guest experience. Located in a dynamic setting, the resort attracts a diverse clientele seeking not only gaming excitement but also superior food and beverage services. The resort operates a comprehensive Beverage Department dedicated to serving guests with high-quality beverages, maintaining compliance with regulatory standards, and ensuring staff performance aligns with the company’s values and policies. Four Winds Casino Resort prides itself on fostering a supportive and motivating environment for its employees while offering guests a... Show More
Job Requirements
- High school diploma or G.E.D. preferred
- One to three years related supervisory experience preferred
- Strong interpersonal and communication skills required
- Appropriate licenses as required
- ServSafe certification or ability to become certified
- Knowledge of HACCP standards required
- Level 2 Gaming License required
- Ability to read and interpret policy and procedure manuals
- Ability to write effective reports and memos
- Ability to communicate effectively in diverse group settings
- Ability to perform mathematical calculations including rates and percentages
- Ability to apply common sense reasoning
- Physical ability to stand, walk frequently, use hands for handling objects, and occasionally lift up to 25 lb
- Ability to work in moderate to loud and sometimes smoky casino environments
Job Qualifications
- High school diploma or G.E.D. preferred
- One to three years related supervisory experience preferred
- Strong interpersonal and communication skills
- ServSafe certification or ability to become certified
- Knowledge of HACCP standards
- Level 2 Gaming License required
- Ability to read, interpret documents, and write reports
- Effective communication skills in various group settings
- Mathematical skills including addition, subtraction, multiplication, division, and data interpretation
- Ability to apply common sense reasoning to a variety of situations
Job Duties
- Supervises and trains Beverage Shift Supervisors, Dual Rate Supervisors, Servers, Bartenders, and Barbacks on assigned shifts
- Ensures smooth and efficient service to guests and adherence to C.A.R.E., Liquor Control Guidelines, ServSafe, and gaming regulations
- Creates, posts, and modifies employee schedules
- Oversees floor operations to ensure guest satisfaction and compliance
- Calibrates and monitors automatic beverage systems and coordinates maintenance
- Conducts pre-shift meetings and assigns stations
- Handles employee relations including coaching, documentation, and performance appraisals
- Reviews and makes staffing decisions such as hiring, transferring, and disciplining
- Monitors business volumes and adjusts staffing accordingly
- Completes administrative reports and departmental programs timely
- Manages budget compliance, labor, and revenue benchmarks
- Conducts monthly inventory and daily beverage orders
- Monitors job performances and provides developmental feedback
- Oversees guest alcohol consumption and related safety procedures
- Collaborates with management to address operational issues and special events
- Participates in staff meetings and maintains effective communication
- Ensures compliance with health, safety, and legal standards
- Performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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