Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Tip income
Training and development opportunities
flexible scheduling
health insurance options
Paid Time Off
Employee Discounts
Job Description
Desert Diamond Casino - Waddell, located in the White Tanks at San Lucy area of Arizona, is a premier gaming and entertainment destination that offers an exceptional experience to its guests. As part of the Tohono O'odham Gaming Enterprise (TOGE), Desert Diamond Casino emphasizes a welcoming and lively atmosphere, combining the thrill of gaming with high-quality food and beverage services. The casino prides itself on maintaining compliance with all relevant local, state, and federal laws, while prioritizing guest satisfaction and safety. With a commitment to excellence, the establishment fosters a positive work environment for its employees, encouraging teamwork and professional... Show More
Job Requirements
- High school degree or GED preferred
- Recent experience in the restaurant field as a server, host or bartender restaurant must have offered alcohol service
- or has worked successfully in the Beverage Server II position for six months
- Must be 18 years of age or older
- No felony, theft or stealing convictions
- Must be able to successfully pass a pre-employment drug/alcohol screen
- background investigation
- obtain and maintain a gaming license
- Knowledge of dining and food maintenance operations and guest service
- Knowledge of Title 4 (Arizona liquor law) regarding alcohol service and assertive in the enforcement of said alcohol law
- Knowledge of cash handling
- Knowledge of bar items, liquors, and pricing
- Knowledge of POS system
- Knowledge of internal controls and commitment to follow, consistently
- Ability to obtain a Food Handlers card
- Ability to obtain TIPS certification
- Ability to successfully pass Beverage Server I skill set testing
- Ability to communicate, read, and write clearly in Basic English
- Ability to demonstrate outstanding guest service at all times
- Ability to follow instructions and work in a stressful and busy environment
- Physical stamina and proper mental attitude to work under pressure at a fast pace are essential
- Work is generally performed in a bar and casino setting with exposure to second-hand smoke and a high noise level
- Evenings, graveyards, holidays and/or weekend work are required
- Extended hours and irregular shifts may be required
- Will work in all venues unless specified by Food & Beverage Management.
Job Qualifications
- High school degree or GED preferred
- Recent experience in the restaurant field as a server, host or bartender restaurant must have offered alcohol service
- or has worked successfully in the Beverage Server II position for six months
- Must be 18 years of age or older
- Knowledge of dining and food maintenance operations and guest service
- Knowledge of Title 4 (Arizona liquor law) regarding alcohol service and assertive in the enforcement of said alcohol law
- Knowledge of cash handling
- Knowledge of bar items, liquors, and pricing
- Knowledge of POS system
- Knowledge of internal controls and commitment to follow, consistently
- Ability to obtain a Food Handlers card
- Ability to obtain TIPS certification
- Ability to successfully pass Beverage Server I skill set testing
- Ability to communicate, read, and write clearly in Basic English
- Ability to demonstrate outstanding guest service at all times
- Ability to follow instructions and work in a stressful and busy environment
- Physical stamina and proper mental attitude to work under pressure at a fast pace are essential
- Ability to work evenings, graveyards, holidays and/or weekends
- Ability to work extended hours and irregular shifts
- Ability to work in all venues unless specified by Food & Beverage Management.
Job Duties
- Possesses vast knowledge of spirits, wine, champagne and cocktails
- Highly knowledgeable of drink prices and proper measurement
- Serves alcohol and non-alcoholic beverages to casino guests and ensures that legal drinking age is followed and complies with Title 4 (Arizona liquor law) and TOGE alcohol controls
- Knowledge of the laws and regulations governing Food & Beverage
- Ensures that all Tribal, City, State and Federal Health/Food Safety codes are upheld
- Responsible for maintaining a clean, organized and sanitized work area all while following all TOGE, tribal, City, State and Federal health/food safety regulations and codes
- Responsible for training new beverage servers
- Computes bills and accepts payments served to guests, must have basic math skills
- Provides excellent guest service by continually checking on guests and respond to guest request
- Keeps the casino in a clean and safe environment by continually cleaning the ashtrays, sweeping floors and discarding empty containers
- Keeps the service tables and floors clean
- Adheres to all Title 4 (Arizona liquor law) and TOGE internal controls
- Serves customers in a responsive, caring, prompt, and courteous manner
- Must have high energy and motivated personality
- Operates the Point of Sale (POS) cash register
- Stocks service station
- Standard service techniques created for position be learned and must be followed consistently
- Monitors guests to ensure that they are not intoxicated and proper procedures are followed if intoxication is observed
- Knows information regarding all Food and Beverage outlets/casino promotions and have ability to inform guests when asked
- Maintains a good communication with team members and maintains a positive and professional work environment
- Maintains proper attendance in accordance with casino policy
- Contributes to a team effort and accomplishes related results as required
- Works closely with other departments to ensure seamless delivery of service for our guests
- Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times
- Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards
- Due to changes and modification in the job from time to time, we require team members to be flexible and assume other responsibilities assigned by management as management sees the necessity
- some assignments may not be listed in this description at this time.
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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