Beverage Server - Ebony Horse Service Bar - Steady Extra (Planet Hollywood LV)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Caesars Entertainment is a leading global entertainment company known for creating extraordinary experiences for guests through its world-class resorts, casinos, and hospitality services. Renowned for its commitment to excellence and innovation, Caesars operates an extensive portfolio of iconic properties that combine luxury accommodations, cutting-edge gaming, exceptional dining, and live entertainment. With a strong emphasis on delivering memorable moments and customer satisfaction, Caesars fosters a culture driven by its core Mission, Vision, and Values. The Mission is to 'Create the Extraordinary,' focusing on immersive and inspiring experiences that connect guests with spectacular worlds. The Vision emphasizes excellence in execution, ensuring that... Show More
Job Requirements
- Must be a minimum of 21 years of age or older
- Must be able to work any day of the week and scheduled shift
- Must be able to present a well-groomed appearance
- Must present a professional and pleasant appearance
- Must be able to get along with co-workers and work as a team
- Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed
- Must have Nevada Health Card
- Must have Alcohol Awareness Card
Job Qualifications
- Minimum of one-year customer service experience where the primary job duty is direct customer service
- One-year previous high volume cocktail experience
- Must possess excellent customer service and communication skills
- Must be able to initiate and engage in conversation in a professional and friendly manner
- Knowledge of tray service and cocktail ingredients
- Ability to work as a team with co-workers including beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Experience in a fast-paced, high volume environment preferred
- Professional and pleasant appearance
Job Duties
- Greets and welcomes all guests in a pleasant and professional manner
- Provides timely cocktail service in a friendly and courteous manner
- Keeps assigned areas clean and empty of glasses and bottles
- Constantly looks for service opportunities
- Responds to and resolves guest complaints
- Answers guest questions and is knowledgeable about property events and attractions
- Performs all side work at assigned station such as stocking coffee, glasses, sugar, cream and coffee dispenser
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests
- Carries full trays on every round
- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Maintains clean and stocked workstation
- Handles money according to procedure
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions
- Appears in publicity photos
- Promotes casino events and programs
- Works closely with Total Rewards Center to promote new card sign up programs
- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Provides personalized service and uses guest name
- Resolves service problems according to guidelines
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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