Beverage Server Day Shift (Horseshoe Bossier) Full Time
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
employee wellness program
Job Description
Caesars Entertainment is a leading global casino-entertainment company known for its iconic resorts and casinos that offer world-class gaming, dining, and entertainment experiences. As a renowned hospitality institution, Caesars has built a reputation for delivering exceptional customer service and memorable guest experiences. The company operates numerous properties across the United States and internationally, each designed to provide a luxurious and exciting environment for guests to enjoy. Caesars Entertainment strives to create an inclusive and vibrant atmosphere that embraces diversity, innovation, and community engagement, making it a premier destination for both leisure and business travelers.
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Job Requirements
- Must be at least 21 years of age
- high school diploma or GED required
- skilled in basic math in order to count money and present change correctly
- knowledge of guest charge procedures
- must possess excellent customer service and communication skills
- able to work at a fast pace in mentally and physically stressful situations
- knowledgeable of or able to learn tray service, cocktail ingredients
- available to work required schedule which may include nights, weekends, holidays and overtime
- must be able to read, write, speak and understand English
Job Qualifications
- High school diploma or GED
- skilled in basic math
- knowledge of guest charge procedures
- excellent customer service and communication skills
- ability to work at a fast pace in mentally and physically stressful situations
- knowledgeable or able to learn tray service and cocktail ingredients
- ability to read, write, speak and understand English
Job Duties
- Ensures player satisfaction at all times
- provides personalized service and uses guest name
- resolves service problems according to Service Recovery guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- actively promotes casino events and programs
- works closely with Total Rewards to promote new card sign ups and relay benefits
- provides fast, friendly, professional beverage service to casino guests
- supplements tray with extra product to provide immediate or interim guest satisfaction
- monitors guest consumption of alcohol and intervenes as needed according to Responsible Alcohol Management training and property guidelines
- promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time
- takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests
- handles money according to departmental procedure
- maintains a general knowledge of alcohol by brand and cocktails by ingredients
- ability to work well with others including beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers
- maintains a clean and stocked workstation
- clears empty glasses from work station/area
- services guests according to the company standard sequence of service
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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