Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Tips
Part-time employment
Job Description
Desert Diamond Casino (DDC) Tucson is a well-established entertainment destination known for its vibrant casino atmosphere and full-service amenities. Located in Tucson, AZ, DDC offers not only gaming experiences but also a variety of food and beverage services that cater to a diverse clientele. The casino is committed to providing excellent guest service, a safe and enjoyable environment, and a robust entertainment experience. As part of the Tohono O'odham Gaming Enterprise (TOGE), Desert Diamond Casino operates under strict regulatory standards that ensure quality and compliance, especially concerning alcohol service and guest safety. The casino industry combines customer service with operational... Show More
Job Requirements
- High school degree or GED preferred
- Recent experience in the restaurant field as a server, host or bartender preferred
- Must be 19 years of age or older
- No felony, theft or stealing convictions
- Must pass pre-employment drug and alcohol screen
- Must pass background investigation
- Must obtain and maintain a gaming license
- Knowledge of dining and food maintenance operations
- Knowledge of Arizona Title 4 Liquor Laws
- Knowledge of cash handling
- Knowledge of bar items, liquors, and pricing
- Knowledge of POS system
- Knowledge of internal controls
- Ability to obtain a Food Handler's card
- Ability to obtain TIPS certification
- Ability to communicate, read, and write in basic English
- Ability to demonstrate outstanding guest service
- Ability to follow instructions
- Physical stamina for standing extended periods and lifting up to 50 pounds
- Ability to work evenings, graveyards, holidays, and weekends
- Ability to work in noisy environments with second-hand smoke
Job Qualifications
- High school degree or GED preferred
- Recent experience in the restaurant field as a server, host or bartender preferred
- Must be 19 years of age or older
- Knowledge of dining and food maintenance operations
- Knowledge of Arizona Title 4 Liquor Laws and assertiveness in alcohol law enforcement
- Knowledge of cash handling
- Knowledge of bar items, liquors, and pricing
- Knowledge of POS system
- Understanding of internal controls and commitment to follow them consistently
- Ability to obtain a Food Handler's card
- Ability to obtain TIPS certification
- Ability to communicate, read, and write clearly in basic English
- Ability to demonstrate outstanding guest service at all times
- Ability to work in a stressful and busy environment
- Ability to follow instructions
Job Duties
- Become familiar with spirits, wine, champagne and cocktails
- Become familiar with drink prices and proper measurement
- Learn and follow all Arizona Title 4 Liquor Laws and Desert Diamond Casino alcohol controls
- Serve alcohol and non-alcoholic beverages to casino guests and ensure legal drinking age is followed
- Learn and consistently follow standard service techniques
- Learn Point of Sale (POS) systems and handle bill computation and payments
- Provide excellent guest service by regularly checking on guests
- Maintain cleanliness by cleaning ashtrays, sweeping floors and discarding empty containers
- Keep service tables and floors clean
- Serve guests in a responsive, caring, and courteous manner
- Respond to guests’ requests promptly
- Operate the POS cash register
- Stock service stations
- Maintain cleanliness and sanitation of work area
- Monitor guests for intoxication and follow proper procedures if intoxication is observed
- Provide information regarding all Food & Beverage outlets and Casino Promotions
- Communicate effectively with team members and maintain a positive professional environment
- Collaborate with other departments to ensure seamless guest service delivery
- Be flexible to assume other responsibilities as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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