Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development
Job Description
Pueblo of Sandia is a prominent Native American tribal enterprise located in Albuquerque, New Mexico. It operates a variety of community-focused businesses, with the gaming and hospitality industry being the cornerstone of its economic development and cultural preservation efforts. The Pueblo of Sandia Gaming Enterprise is dedicated to providing exceptional experiences to its guests while emphasizing principles such as integrity, fairness, collaboration, communication, and recognition of performance excellence. The organization values its workforce by attracting and retaining qualified team members, offering opportunities for growth and development within the tribal enterprise, and contributing to the ongoing success and prosperity of the... Show More
Job Requirements
- High school diploma, GED or equivalent
- must be at least 21 years of age
- ability to pass a stringent background investigation
- ability to successfully complete pre-employment and random drug screenings
- ability to work long hours under stressful conditions
- ability to work flexible hours including days, nights, weekends, holidays, split shifts, and overtime
- ability to lift at least 25 lbs
- punctual and regular attendance
- good physical condition to perform required job activities such as walking, standing for long periods, bending, reaching, and other movements outlined in the physical requirements
- ability to follow safety protocols
- excellent interpersonal and communication skills
- professional demeanor and appearance
Job Qualifications
- High school diploma, GED certification or equivalent
- must be at least 21 years of age
- experience in restaurant or food service capacity preferred
- understanding of beverage service procedures and protocols
- knowledge of minimum temperature requirements for food/drink preservation
- knowledge of tribal, federal, state and local sanitary regulations
- knowledge of basic sanitation in accordance with Indian Health Services requirements
- ability to understand and accurately relay guest orders via POS
- strong communication skills and interpersonal abilities
- ability to deal effectively and professionally with the general public
- ability to count money/change correctly
- experience with POS programs preferred
- detail oriented
- ability to follow written and oral directions
- ability to maintain a safe work environment
- maintains the highest standard of personal hygiene
- ability to work harmoniously and professionally with coworkers and supervisors
Job Duties
- Provide excellent customer service through friendly communication and positive interaction
- engage with guests in a friendly and professional manner
- approach customers in the table games area only between deals
- remove empty cups and trash from the gaming area
- clean casino floor drink stations and equipment while following health and safety regulations
- replenish supplies such as ice, cups, napkins, and soda bibs as needed
- stock refrigerating units using FIFO rotation system and replace empty soda bibs
- attend daily stand-up meetings to understand property communications
- complete computer assisted training timely
- complete temperature logs every shift
- inform supervisor of additional product needs
- check and report problems with equipment daily
- operate POS system accurately within the Poker Room
- maintain cleanliness of cash registers
- tender and present checks to guests accurately
- report on punctuality and regular attendance
- perform other job-related duties as assigned
- build relationships with guests based on respect and professionalism
- serve as initial point of contact for guest inquiries
- resolve guest issues timely ensuring satisfaction
- possess knowledge and understanding of all products and services offered
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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