Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Balboa Bay Resort, located in the picturesque waterfront setting of Newport Beach, California, is a prestigious luxury hotel renowned for exceptional hospitality and world-class amenities. This sophisticated resort caters to discerning guests seeking an unparalleled blend of comfort, elegance, and local charm. As a landmark in the hospitality industry, Balboa Bay Resort offers guests exquisite dining experiences, refined accommodations, and a warm, inviting atmosphere that reflects the best of Southern California's coastal lifestyle.
The resort prides itself on delivering personalized service that exceeds expectations, making it a preferred destination for both leisure and business travelers. Balboa Bay Resort is... Show More
The resort prides itself on delivering personalized service that exceeds expectations, making it a preferred destination for both leisure and business travelers. Balboa Bay Resort is... Show More
Job Requirements
- High school diploma, general education degree (GED), or equivalent experience
- Minimum three years of related Food & Beverage experience with one year in supervision
- Ability to lead and train staff effectively in a fast-paced environment
- Strong communication and interpersonal skills
- Ability to work varied schedules including holidays and weekends
- Must be at least 21 years old
- Completion of Responsible Vendor Alcohol Awareness Certification (RBS)
- Valid Food Handlers Card or ability to obtain within 30 days
- Ability to maintain professional appearance and demeanor
- Proficiency with MS Office and hotel computer systems
- Strong problem-solving skills and attention to detail
- Ability to handle confidential information with discretion
Job Qualifications
- High school diploma, general education degree (GED), or equivalent experience required
- Minimum three years of progressive Food & Beverage experience with at least one year in a supervisory role
- Solid knowledge of restaurant management, luxury hotel service standards, guest relations, and etiquette
- Proven ability to lead and coordinate staff in high volume, time-sensitive environments
- Experience mentoring and training staff to meet or exceed guest expectations
- Completion of required training programs
- Ability to anticipate business activity and manage labor costs
- Strong verbal communication and interpersonal skills with a commitment to guest satisfaction
- Ability to use discretion when handling sensitive information
- Problem-solving skills with the ability to remain calm in difficult situations
- Proficiency in MS Office and ability to learn hotel-specific computer and telephone systems
- Strong attention to detail and multitasking capabilities
- Ability to interpret written, oral, diagrammatic, and schedule instructions
- Effective report writing and presentation skills
- Fluency in English required
- Bilingual Spanish is a plus
- Must be at least 21 years old to serve alcoholic beverages
- Completion of Responsible Vendor Alcohol Awareness Certification (RBS)
- Valid Food Handlers Card or willingness to obtain within 30 days
- Flexibility to work varied schedules including holidays, weekends, and alternate shifts
- Maintenance of clean appearance and professional demeanor
Job Duties
- Manage supervisors and lead personnel overseeing team members in all Food & Beverage outlets
- Assist with overall direction, coordination, and evaluation of restaurant operations
- Provide hands-on support including bartending, serving, wine service, and seating guests as needed
- Conduct interviewing, hiring, scheduling, and training of all Food & Beverage team members
- Plan, assign, and direct work while appraising performance and resolving staff issues
- Monitor daily outlet operations to ensure efficiency, proper service, and adherence to product presentation standards
- Ensure compliance with cash handling, opening and closing procedures
- Participate in management training and ensure staff attend mandatory meetings
- Achieve budgeted revenues, control expenses, and maximize profitability
- Utilize corporate-approved programs for financial analysis and decision making
- Ensure outstanding, consistent guest service by engaging with guests and addressing complaints promptly
- Maintain clean and properly set up dining, service, and kitchen areas
- Manage inventory of food, supplies, uniforms, and equipment including ordering
- Oversee equipment maintenance and consider replacements
- Ensure compliance with food and beverage regulations
- Monitor and update standard operating procedures
- Participate in weekly Food & Beverage management meetings
- Follow food handling, Responsible Vendor Alcohol Awareness Certification, sanitation, and health department guidelines
- Promote and maintain safety protocols including use of personal protective equipment and hazard materials program
- Report to work on time consistently
- Make merit recommendations and assist with promotions
- Approve leave and time off within company policy
- Respond to guest inquiries and coordinate special requests
- Assist in developing annual Food & Beverage budget
- Resolve guest complaints and report unusual events
- Enforce policies on serving alcoholic beverages responsibly
- Notify management of guest behavior issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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please contact the employer.