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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
On-site fitness center
Job Description
Westgate Las Vegas Resort & Casino is a renowned hospitality establishment located adjacent to the Las Vegas Convention Center and just one block away from the famous Las Vegas Strip. It is a part of Westgate Resorts, a highly respected company recognized by U.S. News as one of the Best Companies to Work For. The resort offers a vibrant and dynamic work environment where employees can contribute to creating memorable guest experiences. This world-class resort is home to a lively casino featuring the world’s largest Race & Sports Book, numerous exceptional restaurants, exciting nightlife options, and live entertainment. Additionally, the... Show More
Job Requirements
- Minimum of 1-year management experience, preferably in Food & Beverage
- Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- Ability to read, write, speak and understand English
- Ability to organize and prioritize work
- Ability to use computer systems for scheduling and reporting
- Ability to deal effectively with customers and staff
- Ability to handle emergency situations calmly
- Knowledge of labor laws
- Ability to maintain appearance standards
Job Qualifications
- Ability to read, write, speak and understand the English language to read and utilize math skills for scheduling and budget administration
- Ability to effectively deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns
- Ability to act independently while analyzing data and drawing conclusions from written and computer generated materials
- Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff
- Assign and instruct all personnel in details of work
- Observe performance and encourage improvement
- Monitor workload and make staffing adjustments accordingly
- Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance
- Ability to relate to all levels of management and employees in verbal/written form
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees
- Resolve complications and complaints by conducting thorough research
- Make decisions and take action based on experience and judgement
- Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions
- Ability to exercise judgement and implement control over the performance of staff
- Adheres to control procedure for beverage costs, labor costs and quality
- Ability to deal with a number of problems requiring initiative and good judgement
- Maintain inventory of supplies needed to perform job function
- Knowledge of labor law
- Ability to access and input information using a moderately complex computer system
- Supervise all staff including training, counseling and discipline
- Knowledge of Beverage operations, to include appropriate staffing levels, service equipment and guest relations
- Schedule staff so that proper coverage is maintained while keeping payroll costs in line
- Mathematical skills necessary to analyze reports, prepare forecasts and budgets
- Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information
- Ability to locate and report exceptions/variations to standard operating procedures
- Social skills as demonstrated by the ability to listen and respond to employee and management inquiries/concerns
- Respond to guest inquiries
- Provide guest satisfaction through assistance, direction and information within hotel guidelines
- Ability to maintain attendance in conformance with standards
- Ability to maintain a neat, clean and well-groomed appearance
- Typical physical / mental demands including ability to grasp, bend, lift and/or carry goods weighing a maximum of 35 lbs and sufficient dexterity to use office equipment including computer, calculator, telephone
Job Duties
- Oversee work performance of employees to ensure that the proper level of service is being provided
- Prepare the weekly and daily work schedules based on business flow and events in the Hotel
- Analyze accounting information and determine if the operation of the department is progressing in a satisfactory direction
- Analyze all pertinent reports to ensure controlled costs and enhancement of revenue
- Prepare forecasts and budgets
- Ensure the smooth running of the Beverage department
- Abide by all State, Federal and Corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests
- Report all suspicious persons or activities, hazardous conditions to supervisor, Security or Safety personnel
- Provide instruction and/or guidance for guest/employee safety in fire/emergency situations
- Abide by all State and Corporate gaming regulations pertaining to the presence of minors in gaming areas
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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