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Job Overview
Employment Type
Full-time
Compensation
Salary
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Kessler Hospitality is a renowned portfolio of artistically inspired boutique hotels that exemplify unique design, luxurious accommodations, enriching ambiance, and intuitive service. The company operates a collection of properties throughout Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina. Each hotel reflects a deliberate approach to art, music, and cultural influences, creating an environment that encourages unforgettable experiences. Kessler Hospitality combines redefined Bohemian luxury with bold, original hotel designs aimed at individualistic travelers. Their diverse range of properties includes a downtown icon, a premier luxury lodge, an entertainment destination in Savannah, and an elite ski lodge.
Within Kessler Hospitality's prestigio... Show More
Within Kessler Hospitality's prestigio... Show More
Job Requirements
- 3 or more years experience in the hospitality or beverage industry
- previous leadership experience in a high-volume fine dining environment
- ability to develop and implement innovative beverage programs
- strong knowledge of mixology, wine, and cocktail menu creation
- excellent organizational and communication skills
- ability to manage budgets and control costs
- proficiency with inventory management and ordering systems
- knowledge of applicable health, safety, and liquor laws
- capability to lead and mentor a diverse team
- problem-solving and conflict resolution skills
- flexibility to work varied shifts including nights, weekends, and holidays
- commitment to maintaining high standards of cleanliness and service
- aptitude for handling customer feedback and complaints professionally
Job Qualifications
- 3 or more years experience in similar or equivalent role in a fine dining high volume restaurant
- at least 1 year in a leadership role
- ability to create wine and cocktail menus for multiple venues and train staff
- ability to control costs through purchasing, inventory, storage and pricing
- exceptional communication and organizational skills
- gracious spirit of hospitality
- intellectual curiosity and emotional maturity
- continually strive to develop staff in all areas of food and service education
- ability to work clean, organized and lead a team
- advanced knowledge of food and wine and mixology
- ensure compliance with all local liquor laws, health and sanitation regulations
- level 1 somm certification a plus
- knowledge of financial reporting and ability to analyze data
- strong eye towards development both personal and for the team
- knowledge of safety and hygiene protocols
- clear understanding of state, federal and local employment laws
Job Duties
- Fully understands and complies with all federal, state, county, and municipal regulations that pertain to health, safety, and when serving alcohol
- supervise the daily operation of F&B outlets
- responsible for ensuring that all beverage operations are in compliance with all systems, control policies and procedures
- estimates beverage consumption and purchases or requisitions beverage ingredients and supplies
- monitor and critique the quality and consistency of the beverage product
- bring innovation and creative ideas to create specialty cocktails for the menu
- create and implement promotional plans to drive business to beverage department
- host local events to create charity and local business opportunities
- display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- participate in the budgeting process for areas of responsibility
- review comment cards, guest satisfaction results and other data to identify areas of improvement
- conduct regular departmental meetings
- attend hotel meetings
- ensure that daily pre-shift meetings are conducted with all Grand Performers on a daily basis for all shifts
- maintain cleanliness and health code standards
- complete monthly beverage inventory
- schedule staff to reflect daily occupancy and reservations to monitor and control payroll and other expenses
- collaborate with internal and external partners to accomplish all administrative tasks relating to the organization and business operation of the restaurant
- assist in leading all front-of-house operations, providing insight and guidance to every team member
- contribute to planning, organization, and training to achieve restaurant objectives in sales, costs, employee retention, communication and awareness, guest service and satisfaction, food quality, and compliance
- utilize knowledge of database, internet, inventory, order processing, spreadsheet, and word processing software
- work with mathematical concepts such as probability, statistical inference, geometry, and trigonometry
- apply fractions, percentages, ratios, and proportions to practical situations
- read, analyze, and interpret business periodicals, journals, technical procedures, and governmental regulations
- write reports, business correspondence, and procedure manuals
- effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- manage difficult or emotional customer situations
- respond promptly to customer needs
- solicit customer feedback to improve service
- respond to requests for service and assistance
- meet commitments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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