Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $10.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
Seneca Gaming Corporation is a prominent entertainment company operating in the hospitality and gaming industry. Known for its commitment to providing exceptional gaming and hospitality experiences, Seneca Gaming is dedicated to maintaining high standards in service and customer satisfaction. The corporation operates several casino and resort properties that blend gaming with world-class amenities, including dining, entertainment, and events. As part of its growing team, Seneca Gaming Corporation offers a dynamic and engaging work environment with opportunities for career growth and employee development. The company is deeply rooted in community values and strives to uphold its reputation through ethical practices and... Show More
Job Requirements
- must be 18 years of age or older upon employment
- high school diploma or its equivalency preferred
- two years previous customer service experience required
- two years of serving in a bar or restaurant setting required
- must adhere to the sgc shoe policy for all beverage cocktail servers
- must possess excellent communication skills
- ability to write routine correspondence and to speak effectively to the public employees and customers
- must have the ability to deal effectively and interact well with the customers and employees
- must have the ability to resolve problems conflicts in a diplomatic and tactful manner
Job Qualifications
- must have outgoing friendly personality and a cheerful accommodating disposition
- must adhere to the sgc shoe policy for all beverage cocktail servers
- must be 18 years of age or older upon employment
- high school diploma or its equivalency preferred
- two years previous customer service experience required
- two years of serving in a bar or restaurant setting required
- bartending experience preferred
- must possess excellent communication skills
- ability to write routine correspondence and to speak effectively to the public employees and customers
- must have the ability to deal effectively and interact well with the customers and employees
- must have the ability to resolve problems conflicts in a diplomatic and tactful manner
Job Duties
- work in assigned area such as a dining room lounge or casino floor and pleasantly take beverage order from guests
- present the beverage order to the bartender and write checks properly while waiting for the beverage to be prepared
- present check to the guest accept payment and give change when necessary
- maintain the server's station in a neat clean and sanitary condition at all times
- be knowledgeable of casino promotions and events in order to provide answers to customer questions
- inform customers of forthcoming special events and other facilities such as food service etc.
- maintain a current understanding of all policy and guidelines regarding information security including the seneca gaming corporation acceptable use policy
- understand and comply with all information security policies and procedures at all times
- provide exceptional customer service to all patrons and communicate in a pleasant friendly and professional manner at all times
- meet the attendance guidelines of the job and adhere to regulatory departmental and company policies
- must complete all required sgc training programs within nine months from commencement of employment
- attend all necessary meetings
- garnish drink orders at service area and deliver drinks to players
- balance trays with drinks weighing up to ten pounds when full on one hand while serving with the other hand
- circulate throughout designated station taking drink orders from customers
- requires ability to remember customers and their drinks
- place drink orders at the service bar
- requires effective communication skills
- reaching bending between players to serve drinks collecting empty glasses and cleaning ashtrays
- keeping service station clean and fully stocked
- walk continuously up and down short stairs or ramps
- must be able to observe when a customer is too intoxicated
- clean up glasses in surrounding area at the end of shift
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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