Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $10.35
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
Paid holidays
Life insurance
Job Description
Seneca Gaming Corporation is a renowned entertainment and gaming company dedicated to providing an exceptional leisure experience to guests through its various casino and hospitality services. As a vibrant and dynamic establishment, Seneca Gaming Corporation takes pride in its commitment to superior customer service, maintaining the highest standards of operational excellence and creating an enjoyable environment for patrons and staff alike. Known for offering state-of-the-art gaming facilities, gourmet dining options, and live entertainment, Seneca Gaming Corporation operates to ensure all guests leave with unforgettable experiences.
Within this exciting framework, the role of a Beverage Cocktail Server is integral... Show More
Within this exciting framework, the role of a Beverage Cocktail Server is integral... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or its equivalency preferred
- Two years previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively to the public employees and customers
- Must have the ability to deal effectively and interact well with the customers and employees
- Must have the ability to resolve problems conflicts in a diplomatic and tactful manner
- Must have outgoing friendly personality and a cheerful accommodating disposition
- Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers
Job Qualifications
- Must have outgoing friendly personality and a cheerful accommodating disposition
- Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers
- Must be 18 years of age or older upon employment
- High school diploma or its equivalency preferred
- Two years previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively to the public employees and customers
- Must have the ability to deal effectively and interact well with the customers and employees
- Must have the ability to resolve problems conflicts in a diplomatic and tactful manner
Job Duties
- Work in assigned area such as a dining room lounge or casino floor and pleasantly take beverage order from guests
- Present the beverage order to the bartender and write checks properly while waiting for the beverage to be prepared
- Present check to the guest accept payment and give change when necessary
- Maintain the server's station in a neat clean and sanitary condition at all times
- Be knowledgeable of casino promotions and events in order to provide answers to customer questions Inform customers of forthcoming special events and other facilities such as food service
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy Understand and comply with all information security policies and procedures at all times
- Provide exceptional customer service to all patrons and communicate in a pleasant friendly and professional manner at all times Maintain a professional work environment with supervisors managers and staff
- Meet the attendance guidelines of the job and adhere to regulatory departmental and company policies
- Must complete all required SGC Training programs within nine months from commencement of employment
- Attend all necessary meetings
- Duties responsibilities requirements and expectations pertaining to this job are subject to change as needed Hours are determined by a 24-hour schedule
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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