Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling
Retirement Plan
Job Description
Seneca Gaming Corporation is a prominent and dynamic casino and gaming company known for its commitment to providing an exceptional entertainment experience to its guests. With a strong focus on customer satisfaction and operational excellence, Seneca Gaming Corporation offers a variety of gaming, dining, and entertainment options within its properties. The corporation is recognized for maintaining high standards of service quality, safety, and compliance with all regulatory requirements. Seneca Gaming Corporation prides itself on fostering a positive and professional workplace environment where employees have the opportunity to grow and contribute to the company’s ongoing success. Their establishments are vibrant and... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or its equivalency preferred
- Two years previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and speak effectively to public employees and customers
- Must have ability to deal effectively and interact well with customers and employees
- Must have ability to resolve problems conflicts in diplomatic and tactful manner
- Must adhere to the SGC Shoe policy for all beverage cocktail servers
- Must be able to stand walk and move through all areas of the casino
- Must maintain physical stamina and proper mental attitude to work under pressure in fast paced casino environment
- Must be able to work in environment where smoking is permitted
- Must complete all required SGC training programs within nine months from commencement of employment
Job Qualifications
- Must have outgoing friendly personality and cheerful accommodating disposition
- Must adhere to the SGC Shoe policy for all beverage cocktail servers
- Must be 18 years of age or older upon employment
- High school diploma or equivalency preferred
- Two years previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and speak effectively to public employees and customers
- Ability to deal effectively and interact well with customers and employees
- Ability to resolve problems conflicts in diplomatic and tactful manner
Job Duties
- Work in assigned area such as dining room lounge or casino floor and take beverage orders from guests
- Present beverage order to bartender and write checks properly while waiting for preparation
- Present check to guest accept payment and give change
- Maintain server station in neat clean and sanitary condition
- Be knowledgeable of casino promotions and provide answers to customer questions
- Inform customers of special events and facilities
- Maintain understanding of policies and comply with information security policies
- Provide exceptional customer service and communicate professionally
- Meet attendance guidelines and adhere to company policies
- Complete required training programs
- Attend necessary meetings
- Garnish drink orders and deliver drinks to players
- Circulate announcing cocktails and taking orders
- Place drink orders at service bar
- Reach bend and serve drinks collect glasses clean ashtrays
- Keep service station clean and stocked
- Walk up and down stairs or ramps continuously
- Detect intoxicated customers and refuse service
- Clean up glasses at end of shift
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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