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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $16.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
team environment
Job Description
The Biltmore Hotel is a prestigious and well-established hospitality institution known for its impeccable service and luxurious amenities. Located in a prime area, the hotel offers guests an unparalleled experience combining elegance, comfort, and world-class hospitality. The Biltmore prides itself on maintaining the highest standards of customer service and operational excellence as outlined in its Biltmore Standards of Operations (BSOP). It caters to a discerning clientele who expect not just exceptional accommodations but also superior service from all staff members. The hotel environment is dynamic, fast-paced, and demanding, ideal for dedicated professionals seeking to grow their career in the hospitality... Show More
Job Requirements
- High school diploma
- minimum one year experience in fast paced guest food service environment
- speak, read, write and understand English
- compute accurate mathematical calculations
- provide legible communication and directions
- perform job functions with attention to detail, speed and accuracy
- prioritize and organize
- think clearly, remain calm and resolve problems using sound judgment
- follow directions thoroughly
- understand guest service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent resort data
- use a computer keyboard and possess basic typing skills
- possess moderate to advanced computer skills
- work in a dynamic and constantly changing environment
- adept to multitasking
- valid US issued driver license
Job Qualifications
- High school diploma
- minimum one year experience in fast paced guest food service environment
- ability to speak, read, write and understand English
- ability to compute accurate mathematical calculations
- ability to provide legible communication and directions
- ability to perform job functions with attention to detail, speed and accuracy
- ability to prioritize and organize
- ability to think clearly, remain calm and resolve problems using sound judgment
- ability to follow directions thoroughly
- ability to understand guest service needs
- ability to work cohesively with co-workers as part of a team
- ability to work with minimal supervision
- ability to maintain confidentiality of guest information and pertinent resort data
- basic typing skills
- moderate to advanced computer skills
- ability to work in a dynamic and constantly changing environment
- adept to multitasking
- valid US issued driver license
Job Duties
- Assist the guests with beverages through the whole game at least every 45 minutes
- see guests twice on the front nine and twice on the back nine holes
- operate the beverage cart
- maintain and provide accurate par list
- maintain cart clean
- have knowledge of all holes of the golf course
- consistent adherence to policies and procedures of The Biltmore as outlined in the BSOP's
- assist co-workers in the performance of their responsibilities when necessary
- maintenance of the highest levels of sanitation and safety in the workplace
- knowledge of location and requisitioning of all necessary products and supplies
- knowledge of bar and dining area seating charts
- complete familiarity with liquor and wine selection, pricing and preparation
- complete familiarity with all menu item preparations and presentation
- knowledge of and adherence to proper I.D procedures
- immediate notification of a manager in the event of a problem, or the perception of a problem
- filling out requisition form for next day product delivery
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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