Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $65,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
The Coeur d'Alene Casino Resort Hotel, located in Worley, Idaho, is a premier entertainment and hospitality destination renowned for its vibrant casino environment, high-quality amenities, and exceptional guest services. This esteemed establishment combines the thrill of gaming with luxurious accommodations, fine dining, and a dynamic range of entertainment options. As a key player in the hospitality and gaming industry in the region, the Coeur d'Alene Casino Resort Hotel is committed to delivering an unparalleled customer experience through dedication to quality service and operational excellence. The resort offers a comprehensive array of amenities including multiple bars and lounges, gaming floors, event... Show More
Job Requirements
- Must be 19 years old or older
- High school diploma or equivalent preferred
- Two years of previous bartending experience required
- Two years management experience required
- Previous customer service experience required
- Previous interviewing and hiring experience preferred
- Tips Card or Alcohol ServSafe Certificate preferred
- ServSafe Food certification preferred
- Cashiering skills required
- Advanced knowledge of mixology required
- Must be able to guide coach and work well with a team
- Must be skilled at managing conflict and influencing outcomes
- Must be adept at multi-tasking
- Excellent verbal communication skills required
- Strong problem solving and prioritizing skills required
- Should understand the theory of progressive discipline
Job Qualifications
- Must be 19 years old or older
- High school diploma or equivalent preferred
- Two years of previous bartending experience required
- Two years management experience required
- Previous customer service experience required
- Previous interviewing and hiring experience preferred
- Tips Card or Alcohol ServSafe Certificate preferred
- ServSafe Food certification preferred
- Cashiering skills required
- Advanced knowledge of mixology required
- Must be able to guide coach and work well with a team
- Must be skilled at managing conflict and influencing outcomes
- Must be adept at multi-tasking
- Excellent verbal communication skills required excellent written communication skills preferred
- Presentation and organizational skills preferred
- Strong problem solving and prioritizing skills required
- Should understand the theory of progressive discipline
Job Duties
- Supervise venues by organizing and directing worker training programs resolving personnel problems creating schedules disciplining employees as needed and evaluating employee performance
- Check for proper identification on all guests that appear under the age of 30 attempting to purchase alcohol in accordance with all applicable local county and state liquor laws
- Oversee Food and Beverage staff when Area Food and Beverage Managers and other Venue Food and Beverage Managers are off duty
- Ensure alcohol is being properly secured during non-operational hours in accordance with all applicable local county and state liquor laws
- Maintain itemized par levels count inventory monthly and assist other leads and managers when needed
- Order product from vendors when needed
- Monitor customers and discontinue alcohol service when a guest(s) appear to be intoxicated
- Handle customer complaints in an appropriate manner and report them to proper management when needed
- Report all incidents that occur on shift to Area Food & Beverage Managers in proper documental form
- Schedule and adjust staffing as needed during shift according to business requirements
- Work with servers cocktail servers and bartenders to ensure timely and accurate service to all guests
- Create and maintain new and innovative cocktails menus with help from other managers and lead bartenders when needed
- Suggest and educate staff to promote products to produce higher ticket averages
- Work with Area Food & Beverage Managers in creating and executing events and promotions to
- create and exciting atmosphere drive customer foot traffic and increase food and beverage revenues
- Ensure that all work areas are clean and tidy before staff members clock out for the day
- Correct ticket mistakes in POS system
- Mix and serve alcoholic and non-alcoholic beverages according to standard recipes and procedures when needed
- Maintain a safe and consistent work environment
- Other projects and duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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