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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Westgate Las Vegas Resort & Casino is a premier hospitality destination located adjacent to the Las Vegas Convention Center and just a block away from the iconic Las Vegas Strip. This world-class resort offers a vibrant and dynamic environment that combines a lively casino, which boasts the world’s largest Race & Sports Book, with exceptional dining, nightlife, and live entertainment options. Guests also enjoy the convenience of an onsite Las Vegas Monorail station, offering seamless access to the Strip and other key attractions. Part of the larger Westgate Resorts family, recognized by U.S. News as one of the Best Companies... Show More
Job Requirements
- Highschool diploma or GED equivalent
- 2+ yrs management experience in a beverage capacity
- Working knowledge of gaming operations and alcohol regulations
- Ability to act independently while analyzing data and drawing conclusions from written and computer-generated materials
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner
- Firm understanding of the Collective Bargaining Agreement and the process of resolving union team member concerns
- Ability to communicate effectively both verbally and in writing
- Strong organizational and leadership skills
- Ability to remain calm and make decisions during emergency situations and/or busy periods
- Mathematical skills for report analysis, forecasting and budgeting
- Cashiering skills
- Proficiency in using moderately complex computer systems
- Excellent social and interpersonal skills requiring tact and diplomacy
- Ability to maintain professional appearance and attendance standards
Job Qualifications
- Ability to act independently while analyzing data and drawing conclusions from written and computer-generated materials
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner
- Firm understanding of the Collective Bargaining Agreement and the process of resolving union team member concerns
- Communicate effectively both verbally and in writing to provide clear direction to the management team/hourly team members
- Assign and instruct staff in details of work
- Observe performance and encourage improvement
- Monitor level of workload and make staffing adjustments accordingly
- Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance
- Remain calm and alert during emergency situations and/or heavy hotel activity
- Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions
- Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgement and adapt instructions/directions from one assignment to another
- Ability to exercise judgement and implement control over the performance of staff
- Ability to deal with a number of problems requiring initiative and good judgement
- Mathematical skills necessary to analyze reports and assist with preparation of forecasts and budgets
- Listen and respond to guest inquiries using a positive, clear speaking voice
- Cashiering skills necessary to receive/make change, record/verify charges and secure/balance a money bank
- Ability to access and input information using a moderately complex computer system
- Social skills as demonstrated by the ability to deal with internal/external customers requiring patience, tact and diplomacy
- Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice
- Respond to guest inquiries and provide guest satisfaction through assistance, direction and information within hotel guidelines
- Knowledge of Beverage operations, including appropriate staffing levels, service equipment, and guest relations
- Supervise beverage managers including selection, training, counseling and discipline
- Schedule staff to maintain proper coverage while keeping payroll costs at forecast levels
- Maintain inventory of supplies needed to perform job function
- Ability to maintain attendance in conformance with standards
- Ability to maintain a neat, clean and well-groomed appearance
Job Duties
- Monitor ordering to ensure budgeted numbers are met without sacrificing product quality or inventory levels
- Ensure departmental policies are implemented, enforced and enhanced as needed
- Review prepared staff schedules to ensure the staffing meets the volume of business
- Oversee the work performance of the beverage managers and assigns projects that will heighten the beverage experience
- Create beverage menus and drink specials for various events, holidays and/or beverage programs
- Meet with vendors to review special promotions
- Perform essential office work such as scheduling, analyzing information, communication with fellow co-workers and monitor the department procedures needed to ensure the smooth running of the Beverage department
- Work closely with Director of Beverage to ensure financial goals and budgets are carefully forecasted, implemented and reviewed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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