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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
This employer operates within the dynamic and fast-paced casino industry, specializing in providing premium beverage and environmental services to enhance the overall guest experience. With a strong commitment to exceptional customer service, regulatory compliance, and operational excellence, the establishment prides itself on maintaining a safe, enjoyable, and welcoming environment for patrons and employees alike. The company is deeply committed to upholding the highest standards in service quality and regulatory adherence, ensuring a seamless entertainment experience for every guest while fostering a positive work culture rooted in respect and professionalism.
The role being offered is a supervisory position responsible for o... Show More
The role being offered is a supervisory position responsible for o... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of three years previous supervisory experience
- Previous knowledge of casino rules, regulations and procedures pertinent to Casino Beverage and EVS highly preferred
- Must have excellent interpersonal, problem-solving, critical thinking and decision-making skills
- Must have great communication skills both oral and written
- Must be proficient with computers and Microsoft Office applications
- Must be a team player and have a professional appearance
- Must be able to work independently
- Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
- Must be able to issue documentation and facilitate tough conversations according to the collective bargaining agreement
- Must be able to stand and walk for prolonged periods of 6-8 hours
- Must be able to stoop, bend, kneel, crouch, twist and turn, and maneuver through all areas of the casino
- Must be able to lift and carry upwards of 40 pounds
- Must have manual dexterity to grab, grip, type, pull, hold, pour, tear, sort and reach
- Must tolerate areas containing secondhand smoke, dust, loud noises and bright lights
- Must be able to work varied schedules including holidays, nights and weekends as needed
Job Qualifications
- High school diploma or equivalent
- Minimum of three years supervisory experience
- Knowledge of casino rules, regulations, and procedures pertinent to Casino Beverage and EVS highly preferred
- Excellent interpersonal skills
- Strong problem-solving and critical thinking skills
- Effective oral and written communication skills
- Proficiency with computers and Microsoft Office applications
- Ability to lead a team effectively
- Professional appearance
- Team player
Job Duties
- Supervises staff performance as pertains to department procedures, customer service, and compliance with Indiana gaming regulations
- Ensures departmental compliance with all regulatory, internal controls, policies, and procedures
- Administers coaching and provides staff development
- Reviews and resolves employee grievances as provided in the collective bargaining agreement
- Assists patrons, investigates complaints and provides resolution
- Assists and provides support daily to ensure an efficient operation
- Communicates with team members regularly to facilitate effective flow of communication
- Oversees safe and proper sanitation of casino service areas
- Serves as a role model and leads by creating a positive, supportive work environment
- Participates in entertainment duties as assigned
- Ensures service equipment is handled safely and with reasonable care
- Solicits and responds to guest feedback by direct interaction
- Maintains visible presence on the floor and recognizes areas of improvement
- Keeps current on staff and supervisory trainings to include quality guest service, responsible gaming, safety and sanitation, and alcohol awareness
- Possesses good decision-making skills and excellent time management
- Performs all other job duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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