Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,000.00 - $76,100.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Hilton is a leading global hospitality company renowned for its extensive portfolio ranging from luxurious full-service hotels and resorts to mid-priced hotels and extended-stay suites. With nearly a century of experience, Hilton has established itself as a premier name in the lodging industry, delivering superior accommodations, exceptional service, and unmatched amenities to business and leisure travelers worldwide. The company's vision to 'fill the earth with the light and warmth of hospitality' serves as a guiding principle, inspiring its team members to create remarkable and memorable guest experiences consistently across its global brands. Hilton values dedication to service excellence and invests... Show More
Job Requirements
- Customer service experience in supervisory or above capacity
- A warm personality, attentive and smartly presentable
- An ability to listen and respond to demanding guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
- A medium level of IT proficiency is required
Job Qualifications
- Previous experience in similar role
- Passion for delivering exceptional levels of guest service
Job Duties
- Maintain an effective bar service with an emphasis on high quality, efficient service
- Check that guest service standards are set, implemented and monitored, and continuously evaluated
- Set-up of the outlet in accordance with the pre-determined standards of the operation
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how bar personnel are trained to possess this knowledge and the application of it
- Ensure compliance with and the proper training of team members so that all company health and safety, and fire regulations and procedures are understood and applied
- Ensure all team members are impeccably presented and adhere to the correct uniform standards
- Evaluate the performance of the team ensuring the highest standards of service are given at all times
- Ensure all team members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
- Ensure all staff members have a personal development plan that details and actively encourages use of Hilton University and the hotel training calendar
- Deal with sudden staff shortages through absenteeism and report all absences according to company attendance procedures
- Adhere to the company disciplinary policy when necessary
- Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
- Complete all necessary administration in accordance with company procedures relating to all staff members
- Produce effective revenue forecasting, as per timelines, and communicate forecasts to the food and beverage office
- Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
- Work with food and beverage cost control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
- Meet or exceed the monthly drink profit margin target
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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