Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.06 - $30.09
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Tuition Reimbursement
wellness programs
Free parking
Professional Development
Job Description
LifeBridge Health is a prominent and dynamic healthcare system dedicated to delivering exceptional care across the mid-Atlantic region. Anchored by a mission to improve the health of the communities it serves, LifeBridge Health operates with values centered on compassion, innovation, and commitment to patients. This extensive health system encompasses multiple care locations and hospitals including Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. With over 14,000 employees and two million annual patient encounters, LifeBridge Health embraces a culture of CARE BRAVELY that fosters compassion, courage, and urgency in every decision, empowering its teams to shape the future of healthcare.
The role of Benefits Coordinator within LifeBridge Health is critical in ensuring smooth operation and administration of employee benefit programs. This full-time, professional position based in Baltimore, MD, serves as the main point of contact for employee benefits inquiries, handling a variety of communication channels including email, phone, and internal systems. The Benefits Coordinator is primarily responsible for managing the intake, tracking, and resolution of benefits-related questions and issues, delivering accurate, timely, and empathetic support to employees.
In addition to handling inquiries, the Benefits Coordinator plays a vital role in the financial and administrative oversight of benefits by preparing, reviewing, and auditing vendor invoices to ensure accuracy and consistency with payroll and enrollment data. This auditing responsibility involves detailed comparison of records, investigation of discrepancies, and collaboration with vendors and internal teams to resolve billing and eligibility issues. The role requires a high degree of organization and attention to detail to maintain thorough documentation and reconciliation logs.
The Benefits Coordinator also supports the broader benefits administration functions by processing enrollments, terminations, and coverage changes, while maintaining up-to-date and accurate benefit records. This position provides backup support for the administration of various health and welfare benefit programs including medical, dental, vision, life, disability, flexible spending accounts (FSA), and other voluntary benefits.
Further responsibilities encompass support for annual enrollment events, dependent eligibility audits, benefits system testing, vendor implementations, and system updates. The Benefits Coordinator assists in communicating benefits information, helps facilitate educational sessions, and ensures continuous improvement in benefits operations through quality assurance and standard operating procedure maintenance.
The ideal candidate for this position possesses 1-3 years of relevant experience, preferably holds a bachelor’s degree, and demonstrates strong skills in invoicing, auditing, reconciliation, or data review. This role demands strong organizational skills, meticulous attention to detail, and excellent interpersonal communication abilities to function effectively as both a support resource for employees and a collaborative team member within the Benefits department.
Working in a healthcare system that values innovation, professional growth, and inclusivity, the Benefits Coordinator benefits from LifeBridge Health’s supportive environment. The organization offers competitive compensation based on experience, comprehensive health plans, wellness programs, free parking, and opportunities for professional development including tuition reimbursement. LifeBridge Health thrives on fostering a diverse and respectful workplace culture that honors the uniqueness of each team member’s experience and holds firmly to the SPIRIT values of Service, Performance, Innovation, Respect, Integrity, and Teamwork.
This role follows a day shift schedule from 8:00 am to 5:00 pm, providing a stable and structured work environment within the Human Resources department focused on benefits administration.
The role of Benefits Coordinator within LifeBridge Health is critical in ensuring smooth operation and administration of employee benefit programs. This full-time, professional position based in Baltimore, MD, serves as the main point of contact for employee benefits inquiries, handling a variety of communication channels including email, phone, and internal systems. The Benefits Coordinator is primarily responsible for managing the intake, tracking, and resolution of benefits-related questions and issues, delivering accurate, timely, and empathetic support to employees.
In addition to handling inquiries, the Benefits Coordinator plays a vital role in the financial and administrative oversight of benefits by preparing, reviewing, and auditing vendor invoices to ensure accuracy and consistency with payroll and enrollment data. This auditing responsibility involves detailed comparison of records, investigation of discrepancies, and collaboration with vendors and internal teams to resolve billing and eligibility issues. The role requires a high degree of organization and attention to detail to maintain thorough documentation and reconciliation logs.
The Benefits Coordinator also supports the broader benefits administration functions by processing enrollments, terminations, and coverage changes, while maintaining up-to-date and accurate benefit records. This position provides backup support for the administration of various health and welfare benefit programs including medical, dental, vision, life, disability, flexible spending accounts (FSA), and other voluntary benefits.
Further responsibilities encompass support for annual enrollment events, dependent eligibility audits, benefits system testing, vendor implementations, and system updates. The Benefits Coordinator assists in communicating benefits information, helps facilitate educational sessions, and ensures continuous improvement in benefits operations through quality assurance and standard operating procedure maintenance.
The ideal candidate for this position possesses 1-3 years of relevant experience, preferably holds a bachelor’s degree, and demonstrates strong skills in invoicing, auditing, reconciliation, or data review. This role demands strong organizational skills, meticulous attention to detail, and excellent interpersonal communication abilities to function effectively as both a support resource for employees and a collaborative team member within the Benefits department.
Working in a healthcare system that values innovation, professional growth, and inclusivity, the Benefits Coordinator benefits from LifeBridge Health’s supportive environment. The organization offers competitive compensation based on experience, comprehensive health plans, wellness programs, free parking, and opportunities for professional development including tuition reimbursement. LifeBridge Health thrives on fostering a diverse and respectful workplace culture that honors the uniqueness of each team member’s experience and holds firmly to the SPIRIT values of Service, Performance, Innovation, Respect, Integrity, and Teamwork.
This role follows a day shift schedule from 8:00 am to 5:00 pm, providing a stable and structured work environment within the Human Resources department focused on benefits administration.
Job Requirements
- 1-3 years of relevant experience
- bachelor’s degree preferred
- experience with invoicing, auditing, reconciliation, or data review strongly preferred
Job Qualifications
- 1-3 years of relevant experience
- bachelor’s degree preferred
- experience with invoicing, auditing, reconciliation, or data review strongly preferred
Job Duties
- serve as the primary point of contact for all employee benefits inquiries via email, phone, and internal systems
- act as the benefits help desk, answering basic questions and routing complex inquiries to the appropriate benefits team member or vendor
- log, track, and monitor all inquiries to ensure accurate, complete, and timely resolution
- maintain ownership of follow-up, ensuring employees receive clear and accurate responses
- identify recurring inquiry trends and escalate patterns or systemic issues to the benefits team
- prepare, review, and audit monthly benefit vendor invoices
- compare vendor invoices against payroll, eligibility, and enrollment records to identify discrepancies
- research variances, document findings, and partner with internal teams or vendors to support resolution
- maintain organized invoice files, reconciliation logs, and supporting documentation
- escalate unresolved or complex discrepancies to senior benefits team members
- process benefit enrollments, terminations and coverage changes under established procedures
- maintain accurate and up-to-date benefit records
- provide backup support for the administration of health and welfare benefit programs including medical, dental, vision, life, disability, FSA, and other voluntary benefits
- partner with benefits analysts to support claim resolution by gathering documentation and tracking status
- assist with disability and leave claims by collecting required documentation and coordinating with managers
- support dependent eligibility audits, benefits administration testing, and system updates
- assist with benefits-related data validation and quality assurance activities
- maintain and update benefits documentation, standard operating procedures, and intranet content to ensure accuracy and consistency
- support the annual enrollment process through employee communications, data entry, issue tracking, and follow-up
- respond to basic enrollment questions and route complex questions appropriately
- assist with year-end and beginning-of-year tasks and required audits
- assist with development and distribution of benefits communications and educational materials
- support virtual and onsite employee education sessions as needed
- act as a liaison between employees, the benefits team, and benefit vendors for routine issues
- assist with vendor coordination and follow-up to resolve team member benefit inquiries
- partner with vendors to support timely resolution of routine service, billing, or eligibility matters
- ensure information shared with vendors is complete, accurate, and timely
- track vendor responses and follow up as needed
- approach team member concerns, challenges, and opportunities with empathy, active listening, curiosity, and attention to detail
- consistently model LifeBridge Health’s SPIRIT values: Service, Performance, Innovation, Respect, Integrity, and Teamwork
- honor differences and acknowledge the uniqueness of each team member’s experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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