Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,700.00 - $66,400.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
wellness programs
Employee assistance program
Flexible Schedule
Job Description
Shaw Industries is a recognized leader in the manufacturing industry, known for its commitment to quality, innovation, and employee well-being. As a subsidiary of Berkshire Hathaway, Shaw Industries operates globally, delivering high-performance flooring products and comprehensive solutions to customers worldwide. The company takes great pride in fostering a diverse and inclusive work environment where every associate is valued and empowered to contribute to its ongoing success. Shaw Industries understands that its workforce is its greatest asset, and as such, it emphasizes comprehensive benefits and wellness programs to support the physical, emotional, and financial health of its employees and their families.... Show More
Job Requirements
- High school diploma/GED and 5+ years of work-related experience
- willingness to work partial remote schedule
- cross-training/critical process backup
- excellent customer service
- attention to detail
- high level of confidentiality
- organized and efficient
- clear written and verbal communication
- proactive/takes initiative
- positive attitude
- works well with teammates
Job Qualifications
- High school diploma/GED
- 1-2 years of benefits or related experience preferred
- strong customer service skills
- workday experience preferred
- bilingual (English/Spanish) is preferred
- excellent customer service skills
- attention to detail
- clear written and verbal communication
- proactive and takes initiative
- positive attitude
- works well with teammates
Job Duties
- Answer benefits and health and wellness inquiries by phone or e-mail
- Confirm eligibility and process benefits enrollment in Workday including new hire and open enrollment, benefit change for life events, employment status changes
- Support open enrollment setup in Workday, including building plans, updating rates, testing events, and resolving system issues
- Promote and educate associates on wellness programs and additional benefit offerings like Be Well Condition Management, Tobacco Cessation Program, Employee Assistance Program, and Wellness Incentives
- Collaborate with vendors and internal partners to ensure accurate application of wellness incentives, including processing details, loading files, and ensuring compliance with program requirements
- Complete administrative actions in Express Scripts' client portal and interaction with Premise partners
- Verify eligibility and enroll associates in healthcare accounts (HSA/DCFSA)
- calculate and request deposits for elections, weekly/monthly payroll, and wellness incentives
- Complete or support daily Workday tasks, inbox actions, and error resolution
- Manage benefits billing tasks, including terminating coverage for nonpayment, reviewing Optum Financial data, coordinating with IS Operations, and resolving system issues
- Monitor benefits process efficiency and reporting
- resolve errors as needed
- Analyze data to identify trends, improve processes, and prevent or correct errors
- Assist with voluntary benefits escalations and support HR offices in claims filing and vendor interaction
- Administer Canadian, Expatriate, and Hawaii benefits and serve as customer service support for those associates and HR offices
- Prepare and distribute reporting to internal departments as needed
- Process vendor payments by verifying billing accuracy, coordinating approvals and payment methods, and resolving discrepancies with vendors
- Participate in vendor selection through data gathering, market research, and competitor review
- participate in finalist meetings
- Research and respond to appeals and information requests promptly
- Operate within HIPAA compliance
- Coordinate Medicare CMS responses, completion of Medicare benefit forms, completion of Qualified Medical Child Support enrollment, and response to family services
Job Qualifications
Experience
Mid Level (3-7 years)