Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid parental leave
Disability insurance
supplemental life insurance
Employee assistance program
Paid holidays
Tuition Reimbursement
401(k) savings plan
Pension Plan
Job Description
Health Care Service Corporation (HCSC) is a leading health insurance company committed to providing quality healthcare coverage to millions of members across the United States. As one of the largest customer-owned health insurance companies in the country, HCSC has built a reputation for excellence in service and supporting the well-being of its members. The organization focuses on creating a purpose-driven environment where employees are valued as the cornerstone of their business success. At HCSC, employees are empowered through curated development plans that encourage professional growth and foster rewarding, fulfilling careers. The company emphasizes diversity, inclusion, and respect for unique differences,... Show More
Job Requirements
- high school diploma or GED
- 6 months customer service experience or 6 months office environment experience
- clear and concise verbal and written communication skills
- ability to provide concierge level service
- experience evaluating and responding to customer situations
- data entry or typing experience
- strong interpersonal skills and independent decision-making capabilities
- analytical and organizational skills
- ability to spend 90 percent of scheduled time on phone
- proficiency with web and PC applications
- preferred experience in healthcare customer service
- familiarity with health insurance products
- knowledge of medical terminology and anatomy
Job Qualifications
- high school diploma or GED
- 6 months customer service experience or office environment experience
- clear and concise verbal and written communication skills
- expertise in concierge level member service
- ability to evaluate customer situations and respond quickly
- data entry and typing experience
- strong interpersonal and independent decision-making skills
- analytical and organizational skills
- web and PC proficiency
- preferred 6 months customer service experience in healthcare or insurance
- knowledge of health benefit plans and insurance industry
- understanding of medical terminology and anatomy
Job Duties
- handle incoming calls from members and physicians
- respond promptly and accurately to telephone and written inquiries
- conduct research to resolve member questions
- maintain detailed and accurate records of interactions
- provide concierge-level service to maximize member benefits
- navigate healthcare systems to assist members effectively
- document and enter data accurately into computer systems
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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