Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
The Bench Restaurant Manager position is a vital role within a dynamic hotel hospitality environment, specifically focused on ensuring the seamless operation of the restaurant functions within the hotel. This role is particularly tailored to those who are well-versed across a diverse range of restaurant operations and possess the ability to step in during critical times, such as special projects involving hotel or restaurant openings, or in locations where there is a current vacancy in restaurant management. The Bench Restaurant Manager is a key player in upholding the quality and consistency of service, managing staff, and ensuring that every aspect... Show More
Job Requirements
- College degree preferred
- Experience in a training or leadership role
- Experience in a high volume restaurant preferred
- Ability to lift and carry 30-40 pounds
- Ability to push or pull objects 50-100 pounds
- Ability to sit 10%, walk 40%, stand 30%, and perform bending, kneeling, lifting, climbing 20%
- Ability to work in hot and cold temperature conditions
- Excellent communication and interpersonal skills
Job Qualifications
- College degree preferred
- Experience in a training or leadership role
- Experience in a high volume restaurant preferred
- Proficient with Outlook, Excel, Word, Micros
- Strong organizational and team building skills
- Excellent customer focus and accountability
- Ability to manage multiple priorities in a dynamic environment
Job Duties
- Performs all duties in the restaurant as needed
- Ensures White Lodging Way (WLW) back-of-house processes are completed and followed daily
- Maintains all WLW training and certification materials
- Prepares restaurant for each shift following WLW scenography guidelines
- Ensures each associate lives the WLW Pledge and follows all handbook policies
- Monitors service standards and dining times throughout each shift
- Assists associates in their service functions with a hands-on approach
- Monitors seating rotation and capacity to ensure smooth running equitable shifts
- Understands department goals and action plans to achieve them
- Monitors associate times and punches in Kronos and follows all policies and procedures to make corrections
- Monitors allocation of gratuities and service charges
- Schedules associates using weekly forecast and staffing guides
- Maintains all associate documentation and submits them timely
- Performs REX, RAPs, and reviews for all assigned associates
- Monitors restaurant operational procedures and adjusts as needed to optimize guest and associate experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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